Is there a risk to life or property?
If you are concerned that a major incident or fault is posing a risk to life or property, call 000 now.
Minor faults and outages
For minor faults and outages in your area, you'll need to contact your energy distributor. They are responsible for the supply of energy – that is, the poles and wires, gas pipes, and connections to your home – whereas AGL takes care of your account. There are different distributors in different areas.
Find the name and phone number of your energy distributor in the top right corner of your AGL bill (look for the phone number next to 'Faults and emergencies'). Most distributors have a map of current faults and outages on their websites.
If you don't have a bill handy, use our search tool below to find your distributor.
Gas supply and meter problems
Please contact AGL 24/7 on 131 245 in the following cases:
- You have no gas at all
- Your gas has been disconnected in error
- Your meter is stolen
- You require a meter re-light (for example, if construction work has occurred on your street).
Find your distributor
Enter your postcode and select your suburb below. We'll find the distributor in your area. Some suburbs may have more than one distributor.
All Victorian distributors
|Gas||Australian Gas Networks||1300 001 001||www.australiangasnetworks.com.au|
|Ausnet Services||136 707||www.ausnetservices.com.au|
|Electricity||Jemena Electricity||131 626||www.jemena.com.au|
|United Energy||132 099||www.ue.com.au|
|Ausnet Services||131 799||www.ausnetservices.com.au|
| Hot water emergency
(Melbourne metro only)
|Appliances and Tradespeople||131 404|
Top emergency and outages FAQs
First, try to see if your property is the only one affected. If your neighbours are also affected, please phone the appropriate number listed on the Emergencies and Power Outages page;anytime, day or night. You'll also find these details on your AGL bill.
If you find that your property is the only one affected, start by checking the mains switch in your fuse box. If you discover a single appliance has been affected, check that it's been properly assembled and connected. A good way to do this is by plugging a hair dryer or table lamp into the power point to see if there's any electricity coming through.
If you ever have an electrical fault in your house or with an appliances, please contact a licensed electrician to fix it. Never try to do it yourself.
You're best calling the Electricity Distributor for your area immediately.
If you don't know who your Distributor is, simply use our online tool to find their details.