Is there a risk to life or property?

If you are concerned that a major incident or fault is posing a risk to life or property, call 000 now.

Minor faults and outages

For minor faults and outages in your area, you'll need to contact your energy distributor. They are responsible for the supply of energy – that is, the poles and wires, gas pipes, and connections to your home – whereas AGL takes care of your account. There are different distributors in different areas.

Find the name and phone number of your energy distributor in the top right corner of your AGL bill (look for the phone number next to 'Faults and emergencies'). Most distributors have a map of current faults and outages on their websites.
If you don't have a bill handy, use our search tool below to find your distributor.

Gas supply and meter problems

Please contact AGL 24/7 on 131 245 in the following cases:

  • You have no gas at all
  • Your gas has been disconnected in error
  • Your meter is stolen
  • You require a meter re-light (for example, if construction work has occurred on your street).

Find your distributor

Enter your postcode and select your suburb in the distributor search tool below. We'll find the distributor in your area. Some suburbs may have more than one distributor.

All NSW distributors

Fuel type Distributor number wesbite
Gas Jemena Gas Networks 131 909
Electricity Endeavour Energy 131 003
Ausgrid 131 388
Essential Energy 132 080
Hot water emergency Appliances and Tradespeople 132 404

Top emergency and outages FAQs

What should I do if the electricity suddenly fails?

First, try to see if your property is the only one affected. If your neighbours are also affected, please phone the appropriate number listed on the Emergencies and Power Outages page;anytime, day or night. You'll also find these details on your AGL bill.

If you find that your property is the only one affected, start by checking the mains switch in your fuse box. If you discover a single appliance has been affected, check that it's been properly assembled and connected. A good way to do this is by plugging a hair dryer or table lamp into the power point to see if there's any electricity coming through.

If you ever have an electrical fault in your house or with an appliances, please contact a licensed electrician to fix it. Never try to do it yourself.

What’s the best thing to do in the event of a power outage?

A power outage can be inconvenient and frustrating, but here are a few ways to make it easier to cope with.

Experiencing a total loss of power can be a frightening thing. You could be watching TV or having dinner with the family, when suddenly you're plunged back into the Dark Ages. Not fun.

First of all, don't panic. Unless there's a major emergency in your home or the local area, power outages are usually temporary.

If you think the outage poses a threat to your life or property – like a powerline has come down outside – immediately call 000 and talk to an emergency operator. They'll provide instructions on what to do next.

If it's not an emergency, stick your head outside to see if there are any other lights on in your street or area. If it's just you, you should be able to see streetlights or other people's house lights. Knowing this can help you swiftly find out why you've lost power.

There are a number of companies that supply electricity to various areas. You can use our electricity distributor lookup tool to find out who distributes power in your area. The companies are:

  • Victoria (electricity), New South Wales (gas): Jemena Electricity – 131 626.
  • Victoria: United Energy – 132 099.
  • Victoria: CitiPower – 131 280.
  • Victoria: Powercor – 132 412.
  • Victoria: AusNet Services – 131 799.
  • Queensland: Energex  – 13 62 62
  • South Australia: SA Power Networks – 13 12 61.

Your distributor is the first place to call to report your fault and have it investigated.

If you have access to the internet on a phone or tablet, you can visit our page on Emergencies and Outages, which will tell you if there's a fault or emergency in your area. Rest assured that if the issue lies with us we'll be doing everything we can to restore services as soon as possible. Check back regularly to see the status of the outage.

Planning ahead

So as not to get caught unawares by a power outage, a good thing to do is keep an AGL bill around, like on the fridge or in your bottom kitchen drawer. On the front of your bill you'll find a Faults and Emergencies phone number.

Also, keep a torch handy – either by the front door or on a key ring. There's nothing worse than bumping your shin on a piece of furniture when moving around in the dark. This can also help you find the Faults and Emergencies contact number on your bill.

By following these simple tips you'll be out of the dark as soon as possible.

~Authored by Mark Gambino

What should I do if there is an interruption to my electricity supply?

You're best calling the Electricity Distributor for your area immediately.

If you don't know who your Distributor is, simply use our online tool to find their details.

View all FAQs