Electricity meter installations
Arrange for a new electricity meter installation or upgrade to a solar digital meter.
Requesting a meter installation
If you need to request a new electricity meter installation or upgrade to a solar digital meter after a solar panel installation, here’s how to apply and what to expect from the process.
If you’re in Western Australia, we’re unable to supply you with electricity or a meter.
Apply for a meter installation
Request an electricity meter installation or solar reconfiguration online.
Submit meter application
You can apply on our online platform.
What to include
The information you’ll need to include depends on your state.
What to include if you have solar
The information you’ll need to include depends on your state.
Application tips
If you're unable to access the online platform, you can also complete our electricity application form (PDF) and email it to aglnewconns@agl.com.au.
For all forms, make sure the supply address and meter details match what is shown on your most recent AGL invoice.
You can also:
- find your distributor on Power outages
- get help completing the meter and supply details from your electrician, builder or solar installer
- include information about any life support equipment when you apply.
Are you a builder or tradesperson submitting regular requests?
Get real-time updates on the installation process. Learn more about our Premium New Connections platform.
Processing your application
After you’ve submitted your application, it will go to the distributor. We’ll send you an email when they’ve accepted your application.
If you have solar and are in New South Wales, Queensland or South Australia, your application will go to the meter service provider for processing (they complete the installation).
We'll contact you within two business days if we need more information or there are any issues.
Meter installation
You'll be notified of the installation date as soon as possible.
On the day, please make sure that:
- the site is safe and free from rubbish
- there is clear access to the proposed meter location
- you’ve provided any gate code information to the distributor.
If these conditions aren’t met, the installation will not be able to proceed. You may also be charged a wasted visit fee. If this happens, the installation timeframe will reset once the issue has resolved and you've let us know.
Final steps
We’ll email you to confirm that installation is complete. Any distributor charges will appear on your electricity bill.
If you have solar, we’ll email you to confirm that you can turn on your distributed energy resource (DER) device.
If you’re in New South Wales, the meter service provider will create an initial record and provide you with a NMI and job number. You can use this information to create an account in the DER Register Portal and enter the details of the solar panels or solar battery in your DER record.
If you’re in Victoria, Queensland or South Australia, the distributor will complete the DER registration.
Fees and charges
The fees for a meter installation depend on your distributor or meter service provider, as well as the work needed. We're unable to advise of these charges before getting your application. When we get your application, we'll give you a call if there are any non-standard charges.
When installation is complete, we’ll become your electricity retailer, if we’re not already, through our standard retail contract. We also have other available offers, including lower cost options. Find them:
on Energy plans
by getting in touch.
