Manage your internet and mobile account

Learn how to set up direct debit, turn on eBilling, update your address and add account authorities.

Direct debit: How to set up, modify or cancel

Direct debit allows you to automatically pay your bills from a nominated savings, cheque or credit card account.

You can set up direct debit for your internet and mobile bill on AGL internet and mobile payments.

To change or cancel a direct debit, contact us.

You'll still receive a regular bill via email or post and it will include your scheduled direct debit date.

Turn eBilling on or off

With eBilling turned on, your AGL telecommunications bill will be sent to your email as a PDF after it's been generated. The digital copy of your bill looks the same as a paper bill and will include all the details about your charges, due date and account information.

To set up eBilling or switch back to paper bills contact us. Note: there may be a fee of $1.75 (incl GST) to receive paper bills.

Sometimes emails with attachments can be moved to spam or junk folders as a precaution. If this has happened to you, double check that the email has been sent by us, then mark as a 'Safe Sender' through your email or virus protection provider.

If you're unable to find a bill, you can download and view your current and previous bills with the AGL app or in My Account. If you're still having issues, get in touch with us.

 

Update your billing and account details

To update your details including your billing address, email and contact number, get in touch with us.

Update your marketing and communication preferences

We’re working on making this available online for internet and mobile customers.

In the meantime, to change when we contact you with marketing materials and special offers, get in touch with us.

Add or remove an account authority

You can appoint an advocate or authorised representative to contact us about your account with us. We may require you to provide certain documentation before we engage with your advocate or authorised representative.

  • An advocate can contact us on your behalf and discuss your agreement with us, but they can’t change the agreement. You'll need to be with them for them to access the account. You can also grant permission for an advocate to become an authorised representative and have their details retained on the account.
  • An authorised representative can discuss your agreement with us and can also change the agreement on your behalf.

To add an account authority or to change or remove an existing authority, get in contact with us using the support options below.


Need support?

Call

Prefer to talk? We’re here 8 am–8 pm AEST/AEDT.

Call 1300 361 676
More ways to get support

For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.