Manage your internet and mobile account

Learn how to set up direct debit, turn on eBilling, update your address and add account authorities.

Direct debit: How to set up, modify or cancel

Direct debit allows you to automatically pay your bills from a nominated savings, cheque or credit card account.

You can set up, change or cancel a direct debit for your internet and mobile bill in My Account.

You'll still receive a regular bill via email or post and it will include your scheduled direct debit date.

Turn eBilling on or off

When you choose eBilling, we’ll send your bills via email instead of physical mail. In the email there will be a temporary link to download a PDF of your bill, which looks the same as a paper bill and includes information about charges, billing periods, and due dates.

You can switch to eBilling or back to paper bills in My Account. To learn how, visit eBilling. Note: there may be a fee of $1.75 (GST incl.) to receive paper bills.

Sometimes emails with attachments can be moved to spam or junk folders as a precaution. If this has happened to you, double check that the email has been sent by us, then mark as a 'Safe Sender' through your email or virus protection provider.

If you're unable to find a bill, you can download and view your current and previous bills with the AGL app or in My Account. If you're still having issues, get in touch with us.

 

Update your billing and account details

My Account

To update your email address, mobile number or mailing address in My Account, first select your name in the top right corner and then select 'Profile'

To update your email address or mobile number:

  1. In the 'Personal Details' tab, go to 'Email' or 'Mobile' and select 'Edit '
  2. Update your email address or mobile number and select ‘Update Contact Details’.

To update your mailing address:

  1. In the ‘Personal Details' tab go to ‘Mailing address’ and select 'Chat’.
  2. The chat window will open, and our Virtual Assistant will help you update your mailing address.

AGL app

To update your email address or mobile number in the AGL app:

  1. Go to 'Account' then Settings then 'Contact Details'
  2. Update your email address or mobile number and select ‘Update Contact Details’.

Update your marketing and communication preferences

We’re working on making this available online for internet and mobile customers.

In the meantime, to change when we contact you with marketing materials and special offers, get in touch with us.

Add or remove an account authority

You can appoint an advocate or authorised representative to contact us about your account with us. We may require you to provide certain documentation before we engage with your advocate or authorised representative.

  • An advocate can contact us on your behalf and discuss your agreement with us, but they can’t change the agreement. You'll need to be with them for them to access the account. You can also grant permission for an advocate to become an authorised representative and have their details retained on the account.
  • An authorised representative can discuss your agreement with us and can also change the agreement on your behalf.

To add an account authority or to change or remove an existing authority, get in contact with us using the support options below.


Need support?

Call

Prefer to talk? We're here Monday – Friday 8am-6pm AEST/AEDT only, closed weekends.

Opening hours may differ on public holidays.

Call 131 245
Chat

Chat with us online. We’re here anytime.

More ways to get support

For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us. Please note overseas customers are only able to message us or use chat for assistance.