Manage your internet and mobile account
Learn how to set up direct debit, turn on eBilling, update your address and add account authorities.
Direct debit: How to set up, modify or cancel
Direct debit allows you to automatically pay your bills from a nominated savings, cheque or credit card account.
You can set up, change or cancel a direct debit for your internet and mobile bill in My Account.
You'll still receive a regular bill via email or post and it will include your scheduled direct debit date.
Turn eBilling on or off
When you choose eBilling, we’ll send your bills via email instead of physical mail. In the email there will be a temporary link to download a PDF of your bill, which looks the same as a paper bill and includes information about charges, billing periods, and due dates.
You can switch to eBilling or back to paper bills in My Account. To learn how, visit eBilling. Note: there may be a fee of $1.75 (GST incl.) to receive paper bills.
Sometimes emails with attachments can be moved to spam or junk folders as a precaution. If this has happened to you, double check that the email has been sent by us, then mark as a 'Safe Sender' through your email or virus protection provider.
If you're unable to find a bill, you can download and view your current and previous bills with the AGL app or in My Account. If you're still having issues, get in touch with us.
Update your billing and account details
To update your details including your billing address, email and contact number, get in touch with us.
Update your marketing and communication preferences
We’re working on making this available online for internet and mobile customers.
In the meantime, to change when we contact you with marketing materials and special offers, get in touch with us.
Add or remove an account authority
You can appoint an advocate or authorised representative to contact us about your account with us. We may require you to provide certain documentation before we engage with your advocate or authorised representative.
- An advocate can contact us on your behalf and discuss your agreement with us, but they can’t change the agreement. You'll need to be with them for them to access the account. You can also grant permission for an advocate to become an authorised representative and have their details retained on the account.
- An authorised representative can discuss your agreement with us and can also change the agreement on your behalf.
To add an account authority or to change or remove an existing authority, get in contact with us using the support options below.