Direct debit allows you to automatically pay your bills from a nominated savings, cheque or credit card account.
To set up, change or cancel a direct debit contact us.
You'll still receive a regular bill via email or post and it will include your scheduled direct debit date.
Turn eBilling on or off
With eBilling turned on, your AGL telecommunications bill will be sent to your email as a PDF after it's been generated. The digital copy of your bill looks the same as a paper bill and will include all the details about your charges, due date and account information.
To set up eBilling or switch back to paper bills contact us. Note: there may be a fee of $1.75 (incl GST) to receive paper bills.
Sometimes emails with attachments can be moved to spam or junk folders as a precaution. If this has happened to you, double check that the email has been sent by us, then mark as a 'Safe Sender' through your email or virus protection provider.
To update your details including your billing address, email and contact number, get in touch with us.
We're working on making this available online, in the meantime - get in contact with us using the support options below.
Add or remove an account authority
You can appoint an advocate or authorised representative to contact us about your account with us. We may require you to provide certain documentation before we engage with your advocate or authorised representative.
An advocate can contact us on your behalf and discuss your agreement with us, but they can’t change the agreement. You'll need to be with them for them to access the account. You can also grant permission for an advocate to become an authorised representative and have their details retained on the account.
An authorised representative can discuss your agreement with us and can also change the agreement on your behalf.
To add an account authority or to change or remove an existing authority, get in contact with us using the support options below.
Prefer to talk? We’re here 8 am–8 pm AEST/AEDT.
Call 1300 361 676
More ways to get support
For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.