Cancel an internet service

Find out more about how to disconnect an AGL internet service.

Cancel a service

If you no longer require your AGL internet service, please contact us.

It is important that you do not cancel your connection with us prior to arranging connection with your new provider as this will leave you without an internet connection. Once you are connected with your new provider, you can then contact us to request disconnection.

With an nbn® connection, internet services won't automatically disconnect when you join a new provider so you'll continue to be charged until you request disconnection.

nbn®, nbn co and other nbn logos and brands are trade marks of nbn co limited and used under licence.

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For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us. Please note overseas customers are only able to message us or use chat for assistance.