Cancel an internet service

Find out more about how to disconnect an AGL internet service.

Cancel a service

If you no longer require your AGL internet service, please contact us.

It is important that you do not cancel your connection with us prior to arranging connection with your new provider as this will leave you without an internet connection. Once you are connected with your new provider, you can then contact us to request disconnection.

With an nbn connection, internet services won't automatically disconnect when you join a new provider so you'll continue to be charged until you request disconnection.

nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence.


Need support?

Message

Leave a message and we'll get back to you. Launch the app or select the message button in My Account.

Leave a message
Chat

Chat with us online, 8 am–8 pm Monday – Friday AEST/AEDT or 9 am–5 pm Saturday and Sunday AEST/AEDT.

Call

Prefer to talk? We’re here 8 am–8 pm AEST/AEDT.

Call 1300 361 676
More ways to get support

For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.