Concessions, grants and rebates 

Who can apply for it? 

You may qualify if you're a NSW resident with an eligible Commonwealth Seniors Health Care Card (CSHC) issued from either Services Australia or the Department of Veterans' Affairs. 

About the rebate

The Seniors Energy Rebate helps cover the cost of electricity for eligible independent retirees. The rebate is $200 per household, per year. 

Applications and more information 

Visit the NSW Government website, or call 137 788.

Who can apply for it?

You may qualify if you're a New South Wales resident.

About the rebate

The NSW Government Low Income Household Rebate (formally known as the Energy Rebate) recently decreased to $285 per year (indexed annually on 1 July) or $0.7808 (GST excl.) per day.

The rebate is paid in instalments through each AGL electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.

The Low Income Household Rebate is intended to assist eligible AGL customers with all their household energy costs (gas and electricity) but is applied on the electricity bill only.

Eligibility

The account holder must hold one of the following concession cards:

• Pensioner Concession Card issued by Services Australia or Department of Veterans' Affairs
  
• Services Australia Health Care Card
• Services Australia Low Income Healthcare Card
• Department of Veterans' Affairs Gold Card 

The following cardholders are ineligible:

• Services Australia Child Disability Healthcare cards
  
• Services Australia Foster Care Healthcare cards
• Department of Veterans' Affairs White Card
• Commonwealth State-based Seniors cards
• Commonwealth Seniors Health card.

A concession can be claimed only if:

• the energy account is in the name of the concession card holder
  
• the supply address is the domestic primary residence of the card holder, and
• the energy account is billed on a domestic tariff.

Applications and more information

If you're currently receiving the Low Income Household Rebate you will not have to do anything and will automatically receive the increased rebate.

If you're eligible but not currently receiving a rebate, get in touch with us.

For information about the NSW Government Low Income Household Rebate visit Service NSW.

Who can apply for it?

You may qualify if you're a New South Wales resident.

About the rebate

The NSW Government Gas Rebate is $110 per year or $0.3014 (GST excl.) per day and started on 1 July 2025. The rebate is paid in instalments through each AGL gas bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.

The Gas Rebate is intended to assist eligible AGL customers with their household energy and is applied on the gas bill only.

Eligibility

To be eligible for the NSW Gas Rebate, you need to:

• be resident in New South Wales
• be a customer of the retailer, or a long-term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme, and
• your name must appear on the gas account for supply of natural gas to your principal place of residence.

You also need to have one of these cards:

• Pensioner Concession Card issued by Services Australia or the Department of Veteran Affairs
  
• Services Australia Health Care Card
• Services Australia Low Income Healthcare Card
• Department of Veterans' Affairs Gold Card.

The following cardholders are ineligible:

• Services Australia Child Disability Healthcare card
  
• Services Australia Foster Care Healthcare card
• Department of Veterans' Affairs White Card
• Commonwealth State-based Seniors card
• Commonwealth Seniors Health card.

Applications and more information

If you're currently receiving the NSW Gas Rebate you will not have to do anything and will automatically receive the increased rebate.

If you're eligible but not currently receiving a rebate, get in touch with us.

For more information visit Service NSW.

Who can apply?

You may qualify if you're a Victorian resident.

About the concession

This concession is currently calculated at the rate of 17.5% off energy usage and supply charges minus $0.0823 (GST excl.) per day. It's applied after any AGL discounts or solar credits and is available all year round.

It doesn't apply to the first $171.60 of your electricity bill and is capped at an amount of $589.64 (GST excl.) beginning 1st December 2024.

If the cap of $589.64 (GST excl.) is exceeded, you may apply for additional concession through the Excess Energy Concession rebate. If this is required for your account, we'll send you the required application form.

Eligibility

You must hold one of the following concession cards:

• Pensioner Concession Card - issued by Services Australia or Department of Veterans' Affairs
• Services Australia Health Care Card
• Department of Veterans' Affairs Gold Card - (for recipients of Gold All Conditions, War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).

The following cards are ineligible:

• Commonwealth Seniors Health Card
• Victorian Seniors Card
• "CA" (Carer Allowance) Health Card
• "FO" (Foster Care) Health Care Card
• Veterans Affairs White Card for Specific Conditions
• Veteran Affairs Gold Card Department.

Important information

• The electricity account must be in the name of the concession cardholder
• The supply address must be the domestic primary residence of the cardholder
• The electricity account must be billed on a domestic tariff

Applications and more information

To add or manage your concessions contact us.

For more information:

• Visit Victorian Department of Families, Fairness and Housing

Who can apply for it?

You may qualify if you’re a Queensland resident.

About the rebate

The Electricity Rebate is applied as a daily amount of $0.9622 per day (GST excl.) for a total of $386.34 per annum (GST incl.). It is paid in instalments through each electricity bill.

Eligibility

To be eligible, customers must hold one of the following concession cards:

• Pensioner Concession Card issued by Centrelink or Department of Veterans' Affairs
• Queensland Government Seniors Card
• Department of Veterans' Affairs Gold Card
• Services Australia Health Care Card (Electricity Rebate only)
• Australian Government ImmiCard - Asylum Seeker (Electricity Rebate only)

The following cards are ineligible:

• Commonwealth Senior Health Card
• Department of Veterans' Affairs White Card
• QLD Government Seniors Business Card

To claim a concession:

• The name on the energy account must match the name on the concession card, and
• The address must be the account holder's principal place of residence.

Applications and more information

To add or manage your concessions get in touch with us.

For more information:

• Visit the Queensland Government website

Who can apply for it?

You may qualify if you’re a Queensland resident.

About the rebate

From 1 July 2025, the Reticulated Natural Gas Rebate is $0.2294 per day (GST excl.) for a total of $92.12 per annum (GST incl.). This rebate is applied as a daily rate on each gas bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.

Eligibility

To be eligible, customers must hold one of the following concession cards:

• Pensioner Concession Card – Services Australia or Department of Veterans' Affairs
• Queensland Government Seniors Card
• Department of Veterans' Affairs Gold Card

The following cards are ineligible:

• Commonwealth Senior Health Card
• Department of Veterans' Affairs White Card
• QLD Government Seniors Business Card
• Australian Government ImmiCard (Asylum Seeker)
• Services Australia Health Care Card

Claiming a concession

A concession can only be claimed if:

• the name on the energy account matches the name on the concession card, and
• the address is the account holder's principal place of residence.

Applications and more information

To add or manage your concessions, get in touch with us.

For information visit the Queensland Government website.

About the concession

From 1 July 2017, concessions are subject to annual indexation. This means that the concession rate will either increase in line with a positive indexation rate, or remain at the same level in the event of a zero percentage or negative indexation rate.

After determination of the indexation rate for 2025/2026, the annual energy concession rate from 1 July 2025 will increase to $281.78; the daily rate will therefore be $0.772 (GST exclusive).

Apply online or download an application form on the SA.GOV website.

Eligibility

To be eligible for the energy concession you must meet the following criteria:

• you hold an eligible concession card or receive an eligible Centrelink payment
• the address for which you are claiming must be your principal place of residence
• the energy account must be in the name of the concession cardholder, and
• you must not be living with anyone who has an income of more than $3,000 per year, unless they are your spouse/domestic partner/dependant, or they receive an allowance from Centrelink or the Department of Veterans’ Affairs.

You could also be eligible if you hold asylum seeker status.

For the full list of eligible concession cards or for more information:

• Visit the SA.GOV website, or
• Call the ConcessionsSA Hotline on 1800 307 758.

Who can apply for it?

You may qualify if you're a New South Wales resident.

About the scheme

The EAPA scheme helps financially disadvantaged people who are having difficulty paying their electricity or gas bill because of a crisis or emergency situation. The scheme ensures people stay connected to essential services during a financial crisis, and is not available on an ongoing basis.

Applications and more information

For more information about eligibility and application forms:

• Visit Energy NSW, or 
  
• Call Service NSW on 13 77 88

Who can apply for it?

You may qualify if you're a New South Wales resident.

About the rebate

The NSW Government introduced the Family Energy Rebate in 2012. It's specifically designed to help NSW family households pay their electricity bills. You can receive up to $250 depending on eligibility.

Eligibility

Any electricity customer that resides in NSW and who was eligible for the Federal Government's Family Tax Benefit A or B at any time during the last financial year may be eligible for this rebate.

You must be the primary account holder of your electricity account.

Applications and more information

Visit Service NSW.

You'll need the following information in order to complete the application:

• Your Customer Reference Number (CRN)
• If applicable, your Department of Veterans' Affairs (DVA) number, and
• Your recent AGL electricity account containing all relevant billing information.

This Scheme helps people in Victoria who can’t pay their utility bills because of short-term financial problems. It’s run by the Department of Families, Fairness and Housing.

How much you can get

• If you have electricity and gas: up to $650 toward electricity and up to $650 toward gas over 2 years
• If you have electricity only: up to $1,300 over 2 years

You can apply more than once until you reach the cap.

Eligibility

To apply, you must meet one of these criteria:

• You have experienced family violence or live with someone who has.
• You have a valid concession card (Pensioner Concession Card, Health Care Card or Department of Veterans' Affairs Gold Card).
• You’re part of a low-income household, we’ll ask some questions to check this.

Criteria for the grant

You must have no way of paying the account without help and be at risk of having your energy cut off.

If you have a valid concession card or low income, you must also have experienced one of these:

• Decrease in income, for example because of job loss
• High unexpected costs on essential items
• Your rent or mortgage is more than 30% of the household income

How to apply

To apply, firstly contact us.

We’ll ask for this information:

1. Name, address and contact details
2. Concession card and income details
3. Your reason for applying

We can help you to fill out the application. If you have more information you need to include, we can give you the form to complete yourself and send to the Department.

Documents for the application

If you don’t have a concession card, you may have to include some documents with your application to the Department, like payslips, receipts or a statutory declaration. We’ll advise you on what to include based on your reason for applying.

When you’ll receive the grant

After the Department gets your completed form, it can take up to 12 weeks to process. You’ll receive the grant as a bill credit.

Other important things to note

The energy service you’re applying for must be:

• active
• in the name of the concession card holder
• at the main residential address of the concession card holder.

For more information, visit the Victorian Government’s Utility Relief Grant Scheme page.

Who can apply for it?

You may qualify if you’re a Queensland resident.

About the scheme

The HEEA scheme provides one-off emergency assistance to low income households suffering a short-term financial crisis (within the past 12 months) that are unable to pay their current electricity and/or reticulated natural gas bills and are at risk of disconnection.

Eligibility

Eligibility for the rebate is based on the following criteria:

• The applicant must be an AGL customer and be on a payment plan or registered on our Staying Connected Program
• The applicant must either be a registered concession cardholder, or have a base income that is less than the Commonwealth government's maximum income rate for part age pensioners.

Applications and more information

To complete an application, contact us.

For more information:

• Visit Department of Human Services, or
• Call the Concessions Information Line on 1800 658 521.

The Emergency Electricity Payment Scheme (EEPS) provides assistance to South Australians who are experiencing significant financial difficulties or are at risk of having their electricity disconnected. 

EEPS is only accessible through financial counsellors, who will assess your financial situation before lodging an application.

For more information or to find a financial counsellor, visit the SA.GOV website.

Who can apply for it?

You may qualify if you're a Western Australian resident.

About the scheme

The Hardship Utility Grant Scheme (HUGS) is a State Government scheme which provides financial assistance to help people in financial hardship pay their water, gas and electricity bills so their supply is not cut off.

Applications and more information

To apply, get in touch with us.

We'll assess if you're eligible based on our Hardship Policy WA (PDF) and the HUGS guidelines. If you're eligible, we'll submit an application on your behalf.

For more information, go to:

• Concessions WA
• HUGS WA Guide (PDF).

Who can apply for it?

You may qualify if you're a New South Wales resident.

About the rebate

The life support concession provides additional financial support to customers who require the use of specific life support machines in their home. 

The life support rebate can be received in addition to other assistance such as the NSW Government Low Income Household Rebate, the Medical Energy Rebate and the Energy Accounts Payment Assistance (EAPA) scheme.

If you have more than one type of life support machine in your home you are eligible to receive more than one rebate. For this to occur, all machines prescribed by the patient's doctor must be included in the application. Rebates are calculated on a daily basis and are applied to each bill.

Customers don't have to be a concession cardholder to be eligible to receive this rebate. The supply address must be the primary place of residence for the person who needs the life support equipment.

Eligibility

Eligibility for the rebate is based on the following criteria:

• The account holder or another occupant in your household requires one or more of the eligible medical equipment above to sustain that person's life, and
  
• You have an application form signed by your doctor to verify the need for specific in-house medical equipment.

How to apply

If you have a life support machine that’s eligible for the rebate or any other type of machine prescribed by a doctor for life support purposes call 131 245.

We’ll register your life support equipment to make sure you’re notified of any energy supply interruptions. Learn more about registering Life support equipment.

When to re-apply

You need to re-apply for the life support rebate every few years. How often depends on if your rebate started before or after 1 July 2024.

• Rebate started before 1 July 2024: you’ll need to re-apply within 2 years. After your next re-application, your re-application period will change to every 4 years.
• Rebate started after 1 July 2024: you’ll need to re-apply every 4 years.

When it’s time to renew, we’ll send you a reminder with the life support rebate application form. 

Eligible equipment daily rebate

Who can apply for it?

You may qualify if you're a New South Wales resident.

About the rebate

The Medical Energy Rebate is for eligible customers who are unable to self-regulate their body temperature when exposed to extreme (hot or cold) temperatures due to certain medical conditions such as Parkinson's disease and Multiple Sclerosis.

The Medical Energy Rebate recently decreased to $285 per year (indexed annually on 1 July 2025) or $0.7808 (GST excl.) per day.

The rebate is paid in instalments through each AGL electricity bill. This rebate can be received in addition to other assistance such as the NSW Government Low Income Household Rebate, the Life Support Rebate and the Energy Accounts Payment Assistance (EAPA) scheme.

Eligibility

Eligibility for the rebate is based on the following criteria: 

• Either the account holder or another person residing at the residence must have an inability to self-regulate body temperature, and
• The completion of a signed form by a medical practitioner who has been treating the eligible resident for at least three months.

Customers must hold one of the following concession cards:

• Pensioner Concession Card issued by Services Australia or Department of Veterans’ Affairs
• Services Australia Health Care Card
• Services Australia Low Income Healthcare Card
• Department of Veterans’ Affairs Gold Card.

The following cardholders are ineligible:

• Services Australia Child Disability Healthcare card
• Services Australia Foster Care Healthcare card
• Department of Veterans’ Affairs White Card
• Commonwealth State Seniors card
• Commonwealth Seniors Health card

Applications and more information

Download the application form for the Medical Energy Rebate (PDF).

Return completed forms to:

AGL Life Support
Reply Paid 84146
Melbourne 
VIC 8001
(No stamp is required)

For more information visit Service NSW.

Who can apply?

You may qualify if you're a Victorian resident.

About the concession

The Medical Cooling Concession provides a 17.5% discount off electricity costs over a six-month period from 1 November to 30 April each year. This is for customers with medical conditions which prevent the body from regulating its own temperature, such as Multiple Sclerosis, Parkinson's, Motor Neurone Disease, Scleroderma and Lupus.

Customers who are eligible for the Medical Cooling Concession will also receive the Annual Electricity Concession.

Eligibility

The account holder must hold one of the following concession cards:

• Pensioner Concession Card - issued by Services Australia or Department of Veterans' Affairs
• Services Australia Health Care Card
• Department of Veterans' Affairs Gold Card - (for recipients of Gold All Conditions, War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).

The following cards are ineligible:

• Commonwealth Seniors Health Card
• Victorian Seniors Card
• "CA" (Carer Allowance) Health Card
• "FO" (Foster Care) Health Care Card
• Veterans Affairs White Card for Specific Conditions
• Veteran Affairs Gold Card Department.

Important information

• The account holder or another occupant in the household must have an inability to self-regulate body temperature
• An application form must be signed by the patient's doctor to verify the need for additional heating or cooling to regulate body temperature
  

Applications and more information

1. Download the application form:
    
   Medical Cooling Concession Form (PDF)
   Medical Cooling Concession Form - Accessible version (PDF)
   
   
2. If you have one of the pre-approved conditions listed below, send the completed form to:
   
   AGL Life Support
   Reply Paid 84146
   Melbourne
   VIC 8001
   (No stamp is required)

Pre-approved conditions:

• Multiple Sclerosis
• Lymphoedema
• Parkinson's Disease
• Fibromyalgia
• Post-Polio Syndrome
• Poliomyelitis.

If you have a condition that isn't pre-approved, send the completed form to:

Department of Health and Human Services
Concessions Unit
GPO Box 4057
Melbourne
VIC 3001

Who can apply?

You may qualify if you're a Victorian resident.

About the concession

The Life Support Concession provides additional financial support to customers who require the use of specific in-home life support machines. For a machine to qualify it must use at least 1,880 kWh per year with (470 kWh per quarter).

Eligibility

You may be eligible if you have one of the listed approved machines:

• Oxygen concentrators
• Intermittent peritoneal dialysis machines
• Haemodialysis machines
• Other machines as approved by a supervising officer at DHHS.

You must hold one of the following concession cards:

• Pensioner Concession Card - issued by Services Australia or Department of Veterans' Affairs
• Services Australia Health Care Card
• Department of Veterans' Affair Gold Card - (for recipients of Gold All Conditions, War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).

The following cards are ineligible:

• Commonwealth Seniors Health Card
• Victorian Seniors Card
• "CA" (Carer Allowance) Health Card
• "FO" (Foster Care) Health Care Card
• Veterans Affairs White Card for Specific Conditions
• Veteran Affairs Gold Card Department.

Important information

• The account holder or another occupant in your household require one or more of the eligible medical equipment listed above to sustain that person's life
• An application form must be signed by the patient's doctor to verify the need for specific in-house life support equipment

Applications and more information

• Register an eligible life support machine for concession by calling 131 245
• Learn more about about registering your life support equipment with us, or
• Visit Victorian Department of Families, Fairness and Housing

Who can apply for it?

You may qualify if you’re a Queensland resident.

About the scheme

The Electricity Life Support Concession Scheme provides financial assistance to seriously ill people who use home-based life support systems (oxygen concentrators or kidney dialysis machines) provided they have been medically assessed in accordance with the eligibility criteria determined by Queensland Health.

Applications and more information

If you have a life support machine that is eligible for concession or any other type of machine prescribed by a doctor for life support purposes, then register it with us by calling 131 245.

To apply for the Life Support Concession Scheme or for more information:

• Visit the Department of Communities Website
• Call the Queensland Concessions Services line on 137 468

Who can apply for it?

You may qualify if you’re a Queensland resident.

About the scheme

The medical cooling and heating concession is available to assist low-income concession cardholders in Queensland who have a medical condition that requires the use of electricity for cooling or heating.

Eligible individuals will be entitled to a concession to assist with increased electricity costs incurred by frequent operation of an air-conditioning unit in order to regulate body temperature.

The concession amount will be paid directly by the Queensland Government in quarterly instalments by direct payment to an eligible recipient's bank account.

Applications and more information

To apply visit the Queensland Government website.

For more information, call Queensland Concession Services on 137 468.

The Medical Heating and Cooling Concession assists South Australians on a fixed or low income who have a clinically verified medical condition that requires the frequent use of heating or cooling in the home to stop their condition becoming severely worse.  

This concession is $274.85 per year or $0.753 (GST excl.) per day. It's available to eligible applicants in addition to the current energy concession. It's paid directly to customers by the Department of Human Services.

For more information or to apply: 

• Visit the SA.GOV website, or 
  
• Call the Medical Heating and Cooling team on 1300 735 350.