Check the progress of your new energy connection.
Whether you're joining AGL for the first time, or relocating an existing service to a new home, there are two ways to see how your energy connection is progressing.
From My Account, select 'Track my move' to check on the progress of your connection and view your estimated connection date.
After you've placed your order, we'll email you the details of your connection date. This email also contains a link to track your connection.
To ensure your new home is ready to be connected, you'll need to make sure:
If you live in Queensland and you're getting your electricity connected, you'll need to be at home.
Electricity meter installations
Life support equipment
Electricty and gas disconnections
Leave a message and we'll get back to you. Launch the app or select the message button in My Account.
Chat with us online. We're here anytime.
For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.