Track your energy connection

Check the progress of your new energy connection.

Whether you're joining AGL for the first time, or relocating an existing service to a new home, there are two ways to see how your energy connection is progressing.

View in My Account

From My Account, select 'Track my move' to check on the progress of your connection and view your estimated connection date.

Confirmation email

After you've placed your order, we'll email you the details of your connection date. This email also contains a link to track your connection.

Get your place ready

To ensure your new home is ready to be connected, you'll need to make sure:

  • there's clear access to your electricity and gas meters (for details on how to find your meter go to Read your meter)
  • Your main electrical switch is set to 'off'
  • you register any Life support equipment with us and are prepared in the case of an unexpected energy outage

If you live in Queensland and you're getting your electricity connected, you'll need to be at home.

Need support?


Send us a message from the app or My Account and we’ll get back to you. Reply whenever it’s convenient, just like texting a friend.

Leave a message

Chat with us online. We're here anytime.

More ways to get support

For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us. Please note overseas customers are only able to message us or use chat for assistance.