Get electricity connected
To install a new electricity meter in NSW, see the steps below.
After the meter service provider has completed the connection or supply work, we'll arrange for your new meter to be installed either on a date agreed with you or within six business days. If the meter installation requires interrupting the supply of another customer, we’ll arrange for your new meter to be installed either on a date agreed with you or within 30 business days from when we become aware that interruption to the supply of another customer is required.
1. Submit your application
Complete a request in our new connections platform and include the distributor documents, (Contract Notification Letter for Ausgrid or Permission to Connection for Endeavour and Essential Networks).
If you're unable to access the online platform, you can also complete our customer application form (PDF) and email to firstname.lastname@example.org.
To find your distributor go to Power outages.
You may want to ask your electrician or builder for help in completing the meter and supply details on the application form.
You'll also be able to include information about your Life Support Equipment.
2. Distributor processes your application
After your application has been submitted, it will be sent to the distributor for processing. We'll get in contact with you within two business days if we need more information or there's any issues.
We’ll send you an email when the distributor has accepted your application.
3. Installation process
You'll be notified of the installation date as soon as possible. On the day, please make sure that:
- The site is safe
- Free from rubbish
- There's clear access to the proposed meter location
- Information about any gate code has been provided to the distributor so they can gain access.
If the site is not in satisfactory condition, the installation will not be able to proceed and you may be charged a wasted visit fee. If this occurs, the installation time frame will reset once the issue has been resolved and you've contacted us.
4. Final steps
We’ll notify you via email to confirm that the meter has been installed. Any distributor charges will appear on your electricity bill.