Electricity meter installations

Arrange for an electricity meter connection for your property or new build.

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Request an electricity meter installation now through our new connections platform or learn more about the process below.

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Get electricity connected

To install a new electricity meter in NSW, see the steps below.

After the meter service provider has completed the connection or supply work, we'll arrange for your new meter to be installed either on a date agreed with you or within six business days. If the meter installation requires interrupting the supply of another customer, we’ll arrange for your new meter to be installed either on a date agreed with you or within 30 business days from when we become aware that interruption to the supply of another customer is required.

1. Submit your application

Complete a request in our new connections platform and include the distributor documents, (Contract Notification Letter for Ausgrid or Permission to Connection for Endeavour and Essential Networks).

If you're unable to access the online platform, you can also complete our customer application form (PDF) and email to aglnewconns@agl.com.au.

To find your distributor go to Power outages.

You may want to ask your electrician or builder for help in completing the meter and supply details on the application form.

You'll also be able to include information about your Life Support Equipment.

2. Distributor processes your application

After your application has been submitted, it will be sent to the distributor for processing. We'll get in contact with you within two business days if we need more information or there's any issues.

We’ll send you an email when the distributor has accepted your application.

3. Installation process

You'll be notified of the installation date as soon as possible. On the day, please make sure that:

  • The site is safe
  • Free from rubbish
  • There's clear access to the proposed meter location
  • Information about any gate code has been provided to the distributor so they can gain access.

If the site is not in satisfactory condition, the installation will not be able to proceed and you may be charged a wasted visit fee. If this occurs, the installation time frame will reset once the issue has been resolved and you've contacted us.

4. Final steps

We’ll notify you via email to confirm that the meter has been installed. Any distributor charges will appear on your electricity bill.

Fees and charges

The fees for the installation of a new meter can vary depending on the distributor or meter provider, as well as the work required. We're unable to advise of these charges prior to receiving the application through the new connections platform. That said, we'll be sure to give you a call if there's any non-standard charges applicable. 

When the meter has been installed, we’ll become your energy retailer through our standard retail contract. We also have alternative generally available offers, including lower cost options which are available and can be found on Energy plans or by getting in touch with us.

Apply for your meter now

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Prefer to talk? We're here Monday–Friday, 9 am–6 pm AEST/AEDT.

Call 1800 680 430
More ways to get support

For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us. Please note overseas customers are only able to message us or use chat for assistance.