Disconnect your residential services
Details on how to remove a meter or cancel a meter installation can be found at Meter upgrades.
Our virtual assistant can now help arrange a disconnection of your energy services on your preferred date. Here are the steps to organise your move out:
- Log in to My Account or the app and start a chat with us about arranging a disconnection
- Check that your address is correct and choose the services you’d like to disconnect
- Select your preferred date.
From here, you’ll be taken through the last few questions and receive your confirmation.