Electricity and gas disconnections
Learn about disconnecting your electricity and gas when you're moving home or no longer need the service.
Disconnect your residential services
Details on how to remove a meter or cancel a meter installation can be found at Meter upgrades.
Our virtual assistant can now help arrange a disconnection of your energy services on your preferred date. Here are the steps to organise your move out:
- Log in to My Account or the app and start a chat with us about arranging a disconnection
- Check that your address is correct and choose the services you’d like to disconnect
- Select your preferred date.
From here, you’ll be taken through the last few questions and receive your confirmation.
Get moving with AGL
Moving home? Arrange your move with AGL now, or schedule it for a later date.
Disconnection fees
Depending on your state, you may have to pay a fee for your final meter read. These fees are charged by the distributor and we'll pass them through to your final bill. You can find more details at Fees and charges.
Business disconnections
For business customers, you can arrange for a relocation or a disconnection by contacting our business team on 133 835 (Monday–Friday, 8 am–6 pm AEST) or learn more on Business moves.