Electricity and gas disconnections

Learn about disconnecting your electricity and gas when you're moving home or no longer need the service.

If you're moving home you can arrange your move now or schedule it for a later date at Book your move.

Disconnect your residental services

Details on how to remove a meter or cancel a meter installation can be found at Meter upgrades.

To arrange disconnection of your services at your current address or if your service has been incorrectly disconnected, get in touch with us.

Disconnection fees

Depending on your state, you may have to pay a fee for your final meter read. These fees are charged by the distributor and we'll pass them through to your final bill. You can find more details at Fees and charges.

Business disconnections

For business customers, you can arrange for a relocation or a disconnection by contacting our business team on 133 835 (Monday–Friday, 8 am–6 pm AEST) or learn more on Business moves.

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For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.