Submit a Meter Read | Help and Support

Enjoy the control of a self-service meter read

If you have a basic meter you can send us your meter read and get more accurate information about your energy use. With this information, you can:

Reduce estimated bills. Send us your meter read up to two days before your next bill date and we'll use this read on your bill. You can also send us your read if you'd like us to adjust an estimated bill.
Use data to your advantage. Having access to your energy usage data gives you a granular insight into your costs and usage breakdowns. With this you have more tools to improve your energy usage behaviours and pre-empt surges.
Control your budget. Submitting a meter read helps you manage your budget with bill projections, usage updates and costs-to-date.

Want a reminder to read your meter?

By turning notifications on in the AGL app, you'll get a reminder when it's time to read your meter.

Go to the 'Usage' tab in My Account and select either electricity or gas
Select 'Enter a meter read'
Select whether you're entering an electricity or gas read and check the address
Confirm there is safe and clear access to your meter
Enter your meter read, reading left to right and including all the zeroes before the numbers
Select ‘Next’ to submit your meter read

Go to the 'Usage' tab in the AGL app and tap either electricity or gas
Tap 'Enter meter read'
Enter your meter read, reading left to right and including all the zeroes before the numbers
Tap ‘Send this reading’ to submit your meter read

If you’ve entered too many incorrect meter reads, you’ll have the option to message us so we can help you through the process.

Ready to read your meter?

Find out how to locate and read your meter type at Read your own meter.

If you're asked to send us a photo of your meter, here are a few tips.

Make sure images are:

For this meter, the meter serial number is 112900 and the reading is 04088.

If you think your meter read should have been accepted, get in touch with us.

To access your metering data, complete a Metering Data Request Form.