- Go to the 'Usage' tab in My Account and select either electricity or gas
- Select 'Enter a meter read'
- Select whether you're entering an electricity or gas read and check the address
- Confirm there is safe and clear access to your meter
- Enter your meter read, reading left to right and including all the zeroes before the numbers
- Select ‘Next’ to submit your meter read
IMPORTANT: If you enter an incorrect read (for example, if your meter read is too high or too low), you may need to send us a photo for verification. You can do this by messaging our team using My Account or via the AGL app.