Change account name and add authorised person

How to update the name on your account or to add an authorised person in My Account.

Change your account name

If there's an existing AGL energy supply to a property that you want to transfer from one account holder to another, the new account holder needs to sign up to a plan with AGL using their details. Doing this will automatically cancel the old account and the account with the new account holder will start.

If you don't want to change whose name the account is under but your name or date of birth are incorrect, we can confirm your identity and fix any errors when you get in touch with us.

Add or remove an authorised person to your energy account

You can add contacts like your wife, husband, partner or carer to your energy account as well as remove them as an authorised person. This means they can make changes to your account, including disconnecting the supply. They won't be able to add new products or connections and they won't be listed on the bill as only one person can be listed on an account.

To nominate an authorised person and give them permission to access your AGL account, please get in touch with us.

If you want to have a power of attorney, court-appointed authority, state trustee or a financial counsellor added to your account as an authorised contact, you can find out what your options are by contacting us.


Need support?

Message

Send us a message from the app or My Account and we’ll get back to you. Reply whenever it’s convenient, just like texting a friend.

Leave a message
Chat

Chat with us online. We’re here anytime.

Call

Prefer to talk? We’re here anytime.

Call 131 245
More ways to get support

For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.