How and when payments are applied
For most households and businesses, relief payments are applied directly to your electricity account.
See below for more information on payment timings and how payments are applied for embedded networks.
If you get an existing electricity concession
The first instalment was applied in August 2023, for all states. We expect that future payments will be applied roughly every three months after that (or six months for Victorian households). Victorian businesses received a once-off payment.
Victorians note - If you get an existing concession but are also eligible because of a government card or benefit payment, your second instalment will be in November 2023.
If you do not get an existing concession
If you do not already get a concession on your electricity bill, but have an eligible government card or benefit payment to receive the relief fund, your timings will be:
- NSW - a once-off payment within 3 months of us assessing your eligibility
- SA - four quarterly instalments, starting after October 1
- VIC - a once-off payment after 1 November 2023.
If you’re on an embedded network
If you’re a household or business on an embedded network, how your relief payment is paid depends on your state.