Sometimes we might need to estimate your energy usage, rather than bill you on actual usage data. You can tell if your bill is based on an estimate or an actual read by looking at the ‘Reading Type’ or ‘Current Reading’ section on the back of your bill.
Reasons you might have received an estimated bill include:
- Meter readers having trouble accessing your property. This usually happens if your meter’s been installed indoors, is behind a locked gate, or is guarded by a dog.
- If you have a basic or MRIM meter and are on a monthly billing arrangement. We’ll estimate your usage as your distributor usually only provides us with an actual read every two or three months.
- If you have a digital meter, connection dropouts can sometimes occur when your interval data is being received. Your distributor or meter data provider will provide AGL with an estimate for that interval based on your historic usage.
If you have a smart meter and you’d like to review your data to see the intervals that are estimated, you can do so at the usage tab on My Account. You can even download your smart meter data to review each interval.
New AGL customers won't have historical data so estimates are based on averages of similar customers over the same time period.