Sometimes we might need to estimate your energy usage, rather than bill you on an actual usage data. You can tell if your bill is based on an estimate or an actual read by looking at the ‘Reading Type’ or ‘Current Reading’ section on the back of your bill.
Reasons you might have received an estimated bill:
- Meter readers having trouble accessing your property. This usually happens if your meter’s been installed indoors, is behind a locked gate, or is guarded by a dog.
- If you have a basic or MRIM meter and are on a monthly billing arrangement. We’ll estimate your usage as your distributor usually only provides us with an actual read every two or three months.
New AGL customers won't have historical data so estimates are based on averages of similar customers over the time period.