AGL internet billing explained
Explore online payments, understand internet bill details and learn about financial support options.
Ways to pay
We have a number of ways to pay, so you can choose the one that works for you.
My Account and the AGL app
You can pay your internet bill in My Account or the AGL app:
- Go to the Overview tab.
- Scroll to ‘My Internet and Mobile’ and select View my services.
- Go to My Telco Account (the person icon in the top right).
- Scroll to your Payment Method.
- Select Make a payment and follow the prompts.
BPAY®
You can pay through your financial institution using your bank account, credit or debit card. AGL does not accept AMEX and Diners.
How your billing cycle works
Your first bill will be issued on the day your service is activated and covers your upcoming billing period. After this, you’ll receive your bill on the same day each month. For example, if your bill is issued on 12 January, your future bill may be issued on 12 February, 12 March and so on.
If you pay by direct debit or credit card, your payment due date is 10 business days after your bill is issued. Business days do not include weekends or public holidays, so your due date may vary from month to month.
For all other payment methods, payments are due 7 calendar days after the bill issue date. You can find your exact due date on your bill.
Understanding your bill
The amount due is total amount payable for this bill, including any unpaid balances from previous bills.
Your account summary provides an overview of this bill and the previous 3 bills. Here, you can see if any of these bills are overdue.
- Bill breakdown: Summarises new charges for this bill, and if there are any owing balances from previous bills.
- Last month: The amount that was due from the previous month, and if we’ve received payment for that amount.
- Recent bills: Glimpses of your last 2 bills, including the bill numbers, amounts due, and issue dates.
The billing name and address linked to your account.
- The date that this bill is due. The debit date refers to the date which we will attempt to debit the funds from your nominated payment method.
- Note: If you have previous bills outstanding, they keep their own debit date. They will not be debited on the date of this bill.
- If you pay your bill before the scheduled payment date, we won’t process an automatic payment for that bill.
- Issue Date: The date the bill is issued.
- Bill Number: The bill’s unique number to identify and track your bills.
- Customer Number: The unique identification number for your account with us. This may be used when contacting our support team.
- Payment Method: The method of payment used to pay on the debit date.
A summary of the process used to debit your payment. We will only debit the amount due in this bill. Debit dates of any other outstanding bills are not affected by this new bill.
A list of the services being billed. If there are any credits or discounts applied, it will show here.
Next to any nbn® services, we will also include your Access Virtual Circuit (AVC) ID, used to represent your unique NBN service once it is connected.
Opticomm customers will instead have an OAC ID. The OAC ID can be found if you go to the AGL app.
Your billing period shows the period your bill covers. In most cases, this will be for the month ahead. Your bill is issued on the first day of the billing period.
Unexpected high bill
Your bill may be higher than expected if you’ve recently changed your internet plan. This is because your fee will change to the new monthly plan fee. Find more details on our nbn plans.
If your bill doesn't seem right for any other reason or you'd like some help, get in touch.
Support with bill payments
If you’re having trouble paying your current or ongoing bills, we have some options to help you. We may be able to:
- postpone, extend, or defer the time for paying a bill temporarily
- apply a credit to your account
- tailor a payment plan to meet your ability to pay
- discount a bill charge
- adjust internal threshold limits so that you are not disconnected
- offer a free non-automatic payment method.
For more information, view our Financial Hardship Policy.
Arrange a payment extension
You can apply for a payment extension to help with paying your internet bill. Email TelcoCredit@telecommunications.agl.com.au with the following details:
- Name
- Account number
- Date of birth
- Contact number on account
Fees
You may be charged additional fees on your bill when applicable. These include:
- Late payment fee
- Paper bill fee
- Dishonour fee
- Connection fee.
Depending on the type of service and the set up needed, you may also be charged fees for your equipment or services related to your internet connection. We'll let you know during the sign-up process if these apply to you.
For more information on fees and charges, see our Standard Form of Agreement (PDF) or check your bill.
More terms and conditions
For more terms and conditions, including AGL Telecommunications Customer Terms, Key Fact Sheets and Direct Debit Request Service Agreement, go to Terms and conditions.
nbn®, nbn co and other nbn logos and brands are trade marks of nbn co limited and used under licence.
BPAY® and BPAY logo are registered to BPAY Pty Ltd ABN 69 079 137 518.
