Set up your AGL internet
Signed up to AGL internet? Here's how we’ll set up your nbn® connection plus instructions on how to set up your nbn modem.
If you’ve signed up to an AGL internet plan, we look forward to getting you connected. Here you’ll find out how we set up your nbn connection, as well as how to set up your new or existing modem. If you haven’t signed up, it’s easy to compare our nbn plans and get started.
When and how we’ll get you connected
Once you’ve placed your order, we’ll start processing your connection.
How quickly we can connect you ranges from hours to weeks depending on:
- your location.
In general, metropolitan addresses are usually connected faster than rural addresses. - if you’re getting a fibre upgrade.
This can add 7 days to your connection time. - if it’s a new nbn connection.
If the nbn is being installed at your address for the first time, when you get connected is dependent on available appointment times with nbn technicians. This can take anywhere between a couple of days to a few weeks.
We’ll tell you if you need an nbn technician appointment and let you know the appointment details. We’ll also keep you posted on progress, and send you an SMS or email with your connection date as soon as possible.
If you do not need an nbn technician appointment, sit tight. We’ll arrange to transfer you to your new plan and send your modem, if you ordered one. Once you’re connected, we’ll let you know and you can start setting up your modem.
nbn technician appointments
If you’ve never had nbn at your address, or you’re upgrading your connection, you’ll need an nbn technician appointment. We’ll arrange this and let you know the appointment details, including if there are any costs for non-standard installations.
You may need to check if you need permission from anyone to install nbn at your address, such as your landlord or body corporate.
Think about where in your home you’d like the nbn connection box to be installed. The nbn technician may not always be able to install in your first choice of location, so it can help to think of a few options.
Make sure you arrange to have someone aged over 18 to be there on the appointment day, to discuss the connection location with the technician.
If you need to change your appointment time, or change or cancel your order, contact us as soon as possible. If you tell us less then 24 hours before the appointment time, there may be a fee.
The nbn technician will arrive and complete the installation of the nbn box and any cable work that needs doing. This can take up to a few hours.
Let us know as soon as possible if you're unable to make an appointment and we can arrange a new time with you.
Set up your modem
Once you’re connected from our end, we’ll let you know. Then it’s time to set up your modem.
Set up your own device
If you’re bringing your own device (modem or router), it must be nbn compatible. To get started setting it up, visit our page on setting up your own device.
Set up a modem from AGL
If you’ve bought a modem from us, we’ll keep you posted on the progress. You’ll find modem setup instructions in the box, but you can also use our guides below.
Setup guides
To set up your new eero modem, simply follow the steps in our guides:
What we send you
You’ll receive the eero model you ordered with your nbn plan.
Setup guides
Select the TP-Link setup guide for your connection type. If you’re not sure of your connection type, you can find this in the confirmation email you received after signing up.
- Fibre to the Premises (FTTP)
- Fibre to the Node (FTTN)
- Fibre to the Curb (FTTC)
- Fibre to the Building (FTTB)
- Hybrid Fibre Co-Axial (HFC)
- Fixed Wireless Plus (FW)
What we send you
Please check you receive these items:
Find Wi-Fi password and connect
After you’ve set up your modem, you’re ready to connect to Wi-Fi. Look at the back or under-side of your modem for the:
- SSID (Service Set Identifier) – the network name you select on your phone or computer
- Security key – the password you enter to connect.
If you want to change your Wi-Fi password, you need to access your modem settings. If you brought your own modem, you need to find specific steps through the manufacturer. If you got your modem with us, visit our change your Wi-Fi password instructions.
Troubleshooting support
If you’re having trouble connecting, a great place to start is our Troubleshooting and outages page.
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