Sign-in and passwords: set up and change
How to sign in to My Account and the AGL app, and create or change password and sign-in details.
On this page
- Sign in for the first time Jump to Sign in for the first time
- Register your account Jump to Register your account
- Sign in Jump to Sign in
- Forgot password Jump to forgot password
- Change password Jump to Change password
- Update sign-in email address Update sign-in email address
- Error message when updating sign-in details Error message when updating sign-in details
- Added security with verification codes and 2FA Jump to Added security with verification codes and 2FA
Sign in for the first time
The email address you used to sign up for AGL is the same one you’ll use to sign in.
To sign in to My Account or the AGL app for the first time, you can use the link in your welcome email or follow these steps:
- Go to the Sign in page, enter your email and select Continue.
- Select Forgot Password.
- Confirm your email and select Continue.
Please note:
- If you have 2FA set up on your mobile, you’ll need to enter a six-digit verification code.
- There might be a chance we’ll ask you to contact us to verify a few details.
If you’re having trouble signing in for the first time, you might need to register your account.
Register your account
- Enter your email address, then select Continue.
- Enter the verification code sent to your email or mobile.
- Create a password and select Continue.
- Enter your AGL account number (you will find this in your welcome email or an AGL bill) then select Continue.
- Enter your full name (as it appears on the bill) and date of birth.
- Accept terms and conditions to Complete registration.
Still having trouble signing in? Contact us
Sign in
Once you’ve set up your password for AGL Online Services, you’ll be able to log in to My Account or the AGL app by following these steps:
- Enter your email address and select Continue.
- Enter your password and select Continue.
Please note: if you have 2-factor authentication set up, you'll need to enter your 6 digit verification code.
Remember, you need to use your one-time code within 5 minutes, or you’ll have to request a new one.
If you’re having trouble signing in, or your one-time code doesn't work or you didn’t get a one-time code, visit Sign-in problems.
Forgot password?
- Go to the Sign in page, enter your email and select Continue.
- Select Forgot password.
- Confirm your email and select Continue.
- Enter your 6-digit code and select Continue.
- Enter a new password and select Set password.
Please note:
- If you have 2FA set up on your mobile, you’ll need to enter a six-digit verification code.
- There might be a chance we’ll ask you to contact us to verify a few details.
Change password
You can update your password in My Account and the AGL app. For tips on creating a strong password and keeping it safe, visit Password security
In the AGL App Account tab, tap Settings.
Tap Profile Details, then Update Password.
Enter your new password and tap Update Password.
In My Account select your name in the top right corner, then Profile.
Under Personal Details, find Password and select Edit.
Enter your new password and select Update Password.
Update sign-in email address
In the AGL App Account tab, select Settings.
Select Profile Details, then Update Email.
Enter your new email address and select Send Code.
A one-time code will be sent to your new email address.
Enter the code and select Save.
In My Account select your name in the top right corner, then Profile
Under Personal Details, find Email then select Edit.
Enter your new email address and select Send code.
A one-time code will be sent to your new email address.
Enter the code and select Save.
Error message when updating details
If you get an error message when updating your email, mobile or changing a password, make a note of the error message and get in touch with us.
Added security with verification codes and 2FA
Two-factor authentication (2FA)
Two-factor authentication (2FA) adds an extra layer of security to your account by asking you to enter your password plus a unique code before accessing your account. Learn more about 2FA
Two-factor authentication (2FA) helps keep your AGL account safe.
In the AGL app
Go to the Account tab and select Settings.
Select Profile Details.
Select Set Up Two-Factor Authentication to activate or deactivate 2FA.
In My Account
Log in to My Account with your registered email address. If you don't have a password set, you’ll be prompted to set one up.
If you have multiple properties, select a property.
Select your name in the top right corner, then Profile.
Under Sign in & Security, find Two-factor authentication, then select Edit.
Confirm your email address and mobile number and then enable 2FA.
Note: 2FA is set up on your login account and will apply to all properties linked to your account.
Energy customers
If you’ve set up 2FA on your AGL energy account, you’ll need to use it when you log in. But to keep your account secure, we may ask you to use 2FA even if you haven’t set it up. For example, if you try to access your account on a new device, we’ll send you an SMS or email with a unique one-time code for verification.
Internet and mobile customers
2FA is enabled automatically on your AGL mobile or nbn® account, and you can’t modify your 2FA settings.
Sign in with your email or mobile and password.
We’ll send a one-time code to your email or mobile.
Enter this code in the Enter Code field and select Continue to finalise login.
The one-time code is only valid for five minutes after it is sent. If it expires, you'll need to request another one.
