Check internet plan details

Internet plan details

All AGL internet plans include unlimited data usage.

Internet speeds vary from plan to plan, so you can choose a speed that suits you.

Check internet plan details in My Account or the AGL app

Find your plan details, including download, upload and nbn^® speeds, in My Account or the AGL app.

1. Go to the Overview tab.
2. Scroll to ‘My Internet and Mobile’ and select View my services. 
3. Select an internet service to view plan details. 

AVC ID and where to find it

The Access Virtual Circuit Identifier (AVC ID) is a 15 character code that identifies your property’s nbn connection. The code starts with ‘AVC’ and is followed by a 12 digit number.

When changing providers, you’ll need the AVC ID of your current connection. It helps your new provider and NBN Co solve any connection issues with your internet service.

If you’re already with AGL, find your AVC ID through My Account or the AGL app, or on your internet bill.

Find your AVC ID in My Account or the AGL app

To find your AVIC ID in My Account or the AGL app:

1. Go to the Overview tab.
2. Scroll to ‘My Internet and Mobile’ and select View my services.
3. Select the internet service you need.
4. Look under Current plan for your AVC ID.

Find your AVC ID on your internet bill:

You’ll find your AVC ID under ‘Payments, adjustments and new charges’.

Find your AVC ID with your current provider:

If you're moving to AGL from another internet provider:
 

• Check your current provider's bill
• Log in to their website or app
• Contact their customer support for help