If your address is connected to the nbn™ network using a Hybrid Fibre Coaxial (HFC) connection, we’re currently not able to provide you with an nbn service due to a global shortage of available chipsets for HFC NTD boxes experienced by nbn co. nbn co has announced in February 2021 that they expect this situation to continue for several months and won’t be able to service your address until this is resolved.
If your order has already been placed
nbn co are planning to process all HFC orders that are currently in the system.
Moving to a new HFC property
If you’re planning on moving to a new property with HFC, you may be serviceable if the HFC has previously been connected to the nbn™ network. If your property is being connected to the nbn network for the first time and we won’t have an order in the system already, your address won’t be able to get connected at this time.
You’ll be able to find details on whether your premises will be impacted by checking your address on nbn plans.
Other internet providers
Due to the fact that this is an issue with nbn co directly and not the internet service provider, other providers offering nbn HFC services will also be affected.
If you’re a vulnerable customer, for example a customer with a medical alarm, there may be an exception granted by nbn co. If this is you, get in touch with us.
I’m currently connected to HFC
For customers already connected to the nbn HFC network, your service will remain unaffected. If you’re experiencing any technical issues with your current service, get in touch with us, as nbn co will still be able to provide replacements and repairs of existing nbn HFC connections (where required).
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