Disconnect a service
How to disconnect your AGL internet, electricity or gas when you no longer need the service.
Cancel electricity or gas service
If you’re moving out or want to cancel an energy service, our AGL Assistant can arrange a disconnection on your preferred date. Here are the steps:
Sign in to My Account or the AGL app and select the chat icon (bottom right in My Account or top right in the app).
Start a chat with us about cancelling a service.
Check your address, choose the services you’d like to cancel, and select your preferred date.
We’ll ask a few more questions and then confirm your disconnection.
Fees for cancelling an energy service
Depending on your state, you may have to pay a fee for your final meter read. These fees are charged by the distributor and we'll pass them through to your final bill. You can find more details at Fees and charges.
Cancel internet service
If you want to cancel your AGL nbn® service, please contact us.
To make sure you’re not left without an internet connection, make sure you sign up with your new provider before contacting us to arrange a disconnection. . When you are connected with your new provider, you can then contact us to request disconnection.
Please note: Internet services do not disconnect automatically when you join a new provider, so you'll continue to be charged until you ask us to disconnect you.
Get moving with AGL
Moving house? You can arrange your AGL electricity, gas or internet, or schedule them for a later date. This includes booking any disconnections, so you’re ready ahead of time.
Gas meter disconnection and removal
If you no longer need gas, there are 2 options to physically stop the supply. The right option for you depends on if you need a temporary or permanent solution, and if you’re planning any major works at the property.
Temporary disconnection of gas
If you don’t need gas right now, but may need it in the future, you can request a temporary disconnection of gas. A gas technician blocks the flow of gas, and your gas meter and pipeline stay on the property, which makes it easy to reconnect in future.
To arrange for a temporary gas disconnection, contact us.
Permanent gas and meter removal (abolishment)
Completely isolating your gas supply at the street and removing your gas meter may suit you if you no longer use gas and don’t plan to need it again. Or, if you’re planning major renovations, a rebuild or demolition.
If you want gas again in the future, you’ll need a new meter and pipeline installed. This has a cost attached.
Learn how to apply for a gas meter removal.
Learn more from your distributor
If you’re not sure which option is right for you, contact your gas distributor. Visit the Government’s website to find your distributor.
Jemena
- Visit Residential gas disconnection and abolishment or Business gas disconnection and abolishment
- Call 1300 137 078
Australian Gas Networks
- Visit Gas disconnection and abolishment information
- Call 1300 001 001
Multinet
- Multinet website
- 1300 887 501
Australian Gas Networks
- Visit Gas disconnection and abolishment information
- Call 1300 001 001
Ausnet Services
- Ausnet website
- 1300 360 795
Australian Gas Networks
- Visit Gas disconnection and abolishment information
- Call 1300 001 001
Allgas
- Call 1300 001 001
Australian Gas Networks
- Visit Gas disconnection and abolishment information
- Call 1300 001 001
ATCO Australia
- Visit Disconnection services information
- Call 13 13 56
Business disconnections
You can arrange for a relocation or a disconnection of your electricity or gas by contacting our business team on 133 835 (Monday to Friday, 8 am to 6 pm AEST/AEDT) or learn more about Business moves.
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