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Emergencies and Outages

Risk to life or property

For major incidents or faults where this is risk to life or property, call 000

Emergency Information and contacts

Faults, Outages and loss of supply to your business

If your business is experiencing a power outage or a loss of energy supply, please use the Faults and Emergencies number located on the front of your AGL bill. This is the number of the distribution company responsible for supply in your area. If you know who your distribution company is from your bill, you can find their information below or if not, enter your postcode into the distributor search tool.


Gas Jemena Gas Networks 131 909
Electricity Endeavour Energy 131 003
Electricity Ausgrid 131 388
Electricity Essential Energy 132 080
Hot water emergency AGL Smarter Living
(formerly AGL Assist)
132 404

Gas Supply and meter problems

Please contact AGL on 131 245 (8am-6pm AEST, Monday to Friday, excluding public holidays) in the following cases:

  • You have no gas at all
  • Your gas has been disconnected in error
  • Your meter is stolen or
  • You require a meter re-light (if construction work has occurred on your street, you may require a meter re-light or re-fix to get your gas going again on your property).

Life support

If you have a life support machine in your home, please call AGL 24/7 on 131 245 to register with us.

To learn more about available rebates and concessions for life support machines, please visit the Concessions, Rebates and Grants page on this website.



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