Our commitment to The Energy Charter
We’re committed to making things better for our customers, communities, the economy and our planet. Our commitment to Progress for Life, means we put our customers first to deliver progress that will benefit Australian lives.
That’s why we signed on to join The Energy Charter, an industry-led, world-first initiative to drive a culture of customer centricity.
Together with the other 18 signatories, we’re creating collective accountability for better customer outcomes across the energy supply chain through our commitment to these five principles:
We are also involved in a number of #BetterTogether initiatives to leverage high impact areas for meaningful change across the sector.
To demonstrate the work we’re doing towards delivering against each of these principles, all signatories prepare an annual report which is assessed by an Independent Accountability Panel.Back to top >>
- Launch of the Energy Charter: We can achieve more, together - article by Eleanor McCracken-Hewson, 31 January 2019: https://thehub.agl.com.au/articles/2019/01/we-can-achieve-more-together
- Brett Redman, CEO - address to Independent Accountability Panel 2019, 11 October 2019: https://thehub.agl.com.au/articles/2019/10/energy-charter-accountability-panel
- What does it mean to put customers first - article by Brett Redman, 29 April 2019: https://thehub.agl.com.au/articles/2019/04/what-does-it-mean-to-put-customers-first
- First year Disclosure Reports: Charting the course for energy consumers - article by Eleanor McCracken-Hewson, 31 January 2019: https://thehub.agl.com.au/articles/2019/10/charting-the-course-for-energy-consumers