Our commitment to The Energy Charter

We’re committed to making things better for our customers, communities, the economy and our planet. Our commitment to Progress for Life, means we put our customers first to deliver progress that will benefit Australian lives.

That’s why we signed on to join The Energy Charter, an industry-led, world-first initiative to drive a culture of customer centricity.

Together with the other 18 signatories, we’re creating collective accountability for better customer outcomes across the energy supply chain through our commitment to these five principles:


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We are also involved in a number of #BetterTogether initiatives to leverage high impact areas for meaningful change across the sector.

To demonstrate the work we’re doing towards delivering against each of these principles, all signatories prepare an annual report which is assessed by an Independent Accountability Panel.

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