When you signed up with your builder, you signed up with AGL via our form or completed our signup within AGL's New Connections platform. For your reference, below are our Connections terms and conditions and Important Information you agreed to.

Connection Terms agreed to:

For ELECTRICITY installations, I hereby agree to the following:

  • I authorise AGL to arrange for the Meter Service Provider to install the electricity meter and connection at the supply address. The installation date will be on the earlier of either a date agreed with me or within 6 business days from the completion of the supply work.
  • I acknowledge that my builder may receive a fee from AGL for referring me to AGL.
  • I acknowledge and agree that upon installation, electricity for the supply address listed will be sold to me on the terms and conditions and rates that apply under AGL's Standard Retail Contract.
  • I understand and agree that AGL may vary rates from time to time, generally once a year in July with prior notice provided.

For GAS installations, I hereby agree to the following:

  • I authorise AGL to arrange for the Distributor to install natural gas at the supply address listed on the date the request is accepted, or as soon afterwards as can conveniently be arranged.
  • I understand the acceptance of the installation work is subject to an on-site check of conditions by the Distributor. Work is subject to availability of a suitable gas main at the property boundary. NOTE. The account holder must obtain written approval from the affected parties to lay pipes in any common service access areas, particularly for battle-axe blocks with no street frontage, dual occupancy, common driveways etc. I acknowledge that offers for the sale of natural gas are not available to all geographical areas and are subject to natural gas availability.
  • I agree to accept the standard installation charge, which will appear on the first account. I understand most installation charges are passed-through by AGL from my Distributor and vary according to the works required and my distribution zone. Should the works attract a non-standard charge, I will be contacted for approval before proceeding.
  • I understand the site specific information will be provided by my builder to AGL and the relevant distributors.
  • I acknowledge and agree that upon installation, gas for the supply address listed will be sold to me on the terms and conditions and rates that apply under AGL's Standard Retail Contract.
  • I understand and agree that AGL may vary rates from time to time, generally once a year in July with prior notice provided.
  • I acknowledge that my builder may receive a fee from AGL for referring me to AGL.

Important Information (including Reference Price)

Standard Retail Contracts

  • AGL's Standard Retail Contract rates, fees and terms and conditions are available at agl.com.au/src. We may vary these rates and fees not more than once every 6 months with prior notice to you. Our Standard Retail Contract “Things you should know” booklet contains important information about being an AGL customer, so please take a moment to look over this document.
  • A Basic Plan Information Document that contains the key information about AGL's Standard Retail Contract is available at agl.com.au/bpid

Reference Price

Reference Price is set by the Australian Energy Regulator (AER) and was introduced on 1 July 2019 for electricity rates. The Reference Price comparisons listed below are effective from 01/07/2020 and are subject to change.

  • In New South Wales, South Australia and Queensland, for a customer on a single rate tariff, the electricity standing offer is equivalent to the Reference Price for an average usage customer. These amounts will differ for other tariff types, distribution areas and usage amounts. To view current rates and a Reference Price comparison (including the average usage amounts) for all tariff types and areas, view AGL's published electricity rates at agl.com.au/src.

Further details specific to your state are listed below.

For New South Wales customers:

  • AGL's electricity Standard Retail Contract is equivalent to the Reference Price and has an estimated annual cost of $1462 for a residential customer on a single rate tariff in the Ausgrid distribution area who uses 3900 kWh per year. Depending on your actual usage, tariff type and distribution area, your annual costs could be different

For South Australian customers:

  • AGL's electricity Standard Retail Contract is equivalent to the Reference Price and has an estimated annual cost of $1832 for a residential customer on a single rate tariff in the SA Power Networks distribution area who uses 4000 kWh per year. Depending on your actual usage and tariff type your annual costs could be different.

For Queensland customers:

  • AGL's electricity Standard Retail Contract is equivalent to the Reference Price and has an estimated annual cost of $1508 for a residential customer on a single rate tariff in the Energex distribution area who uses 4600 kWh per year. Depending on your actual usage and tariff type your annual costs could be different.

AGL Privacy Policy (including Credit Reporting Policy)

  • AGL Privacy Policy (including Credit Reporting Policy) By completing this form, you acknowledge that AGL will collect, use and disclose your Personal Information in accordance with the AGL Privacy Policy (Including Credit Reporting Policy) and consent that AGL may contact you about offers and products on an ongoing basis and may exchange your information with credit providers and others for credit reporting, credit checks and debt collection. If you wish to opt out of marketing from AGL you can visit agl.com.au/marketingpreferences or contact us on 131 245.
  • AGL's related bodies corporate and third parties provide products and services you may be interested in – including discounts and special offers.
    - If you opted into receive communications you may be contacted from time to time by AGL's related bodies corporate (including but not limited to Southern Phone Company) about these products and services. You can opt out by contacting us on 131 245.
    - If you opted into receive communications you may be contacted from time to time by third parties about these products and services. You can opt out by contacting us on 131 245.

The AGL Privacy Policy (Including Credit Reporting Policy) can be accessed via agl.com.au/privacy. The terms and conditions of your products and services may also contain further provisions relevant to our handling of personal information.

Life Support registration

If you or anyone at your household rely on Life Support equipment or Medical devices which require the supply of electricity please call us on 131 245 to register your machine at your new supply address before the handover date. Life support is not transferable, you will need to complete a new medical confirmation form for your new address.

Concessions

You can find information about energy concessions you may be eligible for at agl.com.au/concessions

Dispute Resolution Policy and Your Rights

You will also be able to find more information about our commitments to customers and our Dispute Resolution Policy at agl.com.au/yourrights

Financial Support

AGL has financial support programs available for those who need it. To find more information please visit agl.com.au/stayingconnected

Acceptance of model standing offer

I acknowledge that by submitting this form I am indicating that the terms set out in the Distributor’s model standing offer for basic connection services (a copy of which can be requested from my Distributor) are acceptable to me.