*A $220 fee may apply if you cancel your plan, downgrade your plan to a speed below Home Fast or move house within 12 months. Read terms.
Minimum cost if you BYO modem, have AGL energy and cancel, move or downgrade your plan after one month:
Home Fast and Home Fast X: $75, or $104 if you don’t have AGL energy. Home Ultrafast: $85, or $124 if you don't have AGL energy. Home Hyperfast: $149, or $164 if you don't have AGL energy.
Minimum cost if you cancel within one month, including one month of plan fee and modem device charge ($120):
Home Basic: $167, or $194 without AGL energy. Home Standard: $185, or $214 without AGL energy. Home Fast X: $195, $224 without AGL energy. Home Ultrafast: $250, or $244 without AGL energy. Fixed Wireless: $167 or $194 without AGL energy. Fixed Wireless Plus: $185, or $214 without AGL energy.
On 15 September 2025, we increased the upload and download speeds of our Home Fast, Superfast, and Ultrafast plans.
If you’re on one of these plans, your speeds have automatically been increased at no extra cost.
Home Fast and Home Fast Plus
The new speeds for our Home Fast plan, as well as our Home Fast Plus plan for eligible customers, are only available if you have an HFC or FTTP nbn connection. If you didn’t get the speed increase, enter your address above to check your connection type and see if you're eligible for a $0 upgrade to FTTP.
Find out more about the upgrades.
New plan speeds
| Plan | Old speed | New speed |
|---|---|---|
| Home Fast | 100/20 Mbps | 500/50 Mbps |
| Home Fast Plus | 100/40 Mbps | 500/50 Mbps |
| Home Superfast | 250/25 Mbps | 750/50 Mbps |
| Home Ultrafast | 1000/50 Mbps | 1000/100 Mbps |
Typical busy period speeds for the new speed tiers will be tested and made available when finalised.
Not getting the full speed?
If you're on an eligible plan but you’re not getting the full speed, it could be an issue with your Wi-Fi router. Speak to our friendly tech support team and we’ll help you sort it out.
Call us on 131 245.
The speed of your internet connection depends on a number of factors including:
Check for outages
nbn outages and service issues can also affect your nbn speeds. Check the status of your service by visiting nbn outages and network status.
Learn more about nbn speeds.
nbn outages and service issues can also affect your nbn speeds. Check the status of your service by visiting nbn outages and network status.
Learn more about nbn speeds.
You can add a Home Phone plan from $10 a month and make unlimited calls anywhere in Australia. You’ll need an AGL supplied TP-Link modem (no BYO modem with Home Phone plan). The minimum cost of this plan is $159 ($10/mth + $149 modem cost).
Our plans use VoIP technology, which stands for Voice over Internet Protocol. Basically, it allows you to make phone calls using your internet connection (just like when you use programs like Skype).
When you make calls with a traditional landline, you’re using a wired connection. With a home phone plan using VoIP, your conversation is transmitted digitally.
Bringing your own modem
You can bring your own modem (BYO) if you're not connecting a home phone with us and your modem is:
If you need help connecting your BYO modem, view the setup instructions.
Buying a modem or device from us
Once you’ve chosen an AGL nbn plan and depending on your connection type, you can buy an eero modem or eero modem pack outright from $210 or a TP-Link modem outright for $149. Monthly payments over 12 months are also available at no extra cost.
Get a modem included in your plan
For a limited time, enjoy one discounted modem when you:
You’ll get the modem included with your plan once you’ve been on your plan for 12 full months. That’s $10 a month, on us.
If you cancel your nbn plan within the 12 month device payment plan, a device charge of $10 a month for each month remaining on your payment plan for each modem will be charged as a lump sum on on your next bill.²
View Device Payment Plan terms.
Good to know
We do not offer eero devices to customers with Fibre to the Building (FTTB) or Fibre to the Node (FTTN) connection types, or to customers who have added a Home Phone service to their nbn plan. For these customers we offer the TP-Link VX230v.
AGL supplied modems are only available for purchase when you sign up to an AGL nbn plan. They can't be purchased separately.
Please refer to the table to see what modem and device is available.
Modem table
Modems are available depending on your plan and connection type. If you’ve added a home phone service to your plan, you’ll receive a TP-Link modem.
| FW | FW+ | FTTN | FTTB | FTTC | HFC | FTTP/FIBRE | |
|---|---|---|---|---|---|---|---|
| Fixed Wireless | eero 7 | eero 7 | n/a | n/a | n/a | n/a | n/a |
| Fixed Wireless Plus | eero 7 | eero 7 | n/a | n/a | n/a | n/a | n/a |
| Home Basic | n/a | n/a | TP-Link | eero 7 | eero 7 | eero 7 | eero 7 |
| Home Standard | n/a | n/a | TP-Link | TP-Link | eero 7 | eero 7 | eero 7 |
| Home Fast | n/a | n/a | TP-Link | TP-Link | eero 7 eero Max 7 |
eero 7 eero Max 7 |
eero 7 eero Max 7 |
| Home Fast X | n/a | n/a | TP-Link | TP-Link | eero 7 eero Max 7 |
eero 7 eero Max 7 |
eero 7 eero Max 7 |
| Home Superfast | n/a | n/a | n/a | n/a | n/a | eero 7 eero Max 7 |
eero 7 eero Max 7 |
| Home Ultrafast | n/a | n/a | n/a | n/a | n/a | eero 7 eero Max 7 |
eero 7 eero Max 7 |
| Home Hyperfast | n/a | n/a | n/a | n/a | n/a | eero Max 7 | eero Max 7 |
You can purchase eero 7 devices with Mesh Wi-Fi in packs of 2, depending on your connection type and the nbn plan you select.
Eero devices use a Mesh Wi-Fi system. This helps the devices to work together to create a stable connection throughout your home, preventing dropouts and dead zones.
2 devices covers homes up to 370m².
Learn more about eero packs and pricing.
To achieve the full speed of the Home Hyperfast plan, some customers may need a new nbn box – even if you already have an nbn box.
If you need a new nbn box, nbn co will contact you shortly after you sign up and provide one at no cost.
nbn co is currently rolling out a program in selected areas across Australia so that more customers get access to full fibre.
This means addresses connected to the nbn network via Fibre to the Node (FTTN) or Fibre to the Curb (FTTC), may be eligible to upgrade their connection type to full fibre, also known as Fibre to the Premise (FTTP).
Upgrading to FTTP will give you access to a more reliable network and higher speed plans, which means you can do more online with less interruptions, including:
Are you eligible for a fibre upgrade?
To check your eligibility simply enter your address at the top of the page.
If you’re eligible, we’ll automatically let you know your connection type and if a fibre upgrade is available.
Fibre upgrade installation process
If you order a plan with a fibre upgrade, we’ll arrange an appointment with an nbn technician so they can start the installation process.
Your first appointment usually takes place within 7 days of your order.
You’ll receive an SMS within an hour of your order with all the details of your first appointment and how to reschedule it. If you miss an appointment, you may incur a fee.
Someone over the age of 18 will need to be home at the time.
Learn more about the installation process.
Typical download speeds for our nbn plans (7pm-11pm) are based on past measurements across a range of locations and connection technologies, and there may be times when your connection won’t achieve these speeds. Typical download speeds for our nbn plans (7pm-11pm) may increase or decrease over time and aren’t guaranteed minimum speeds.
Home Phone plans
The AGL Home Phone service is optional and requires an eligible AGL nbn internet plan, an AGL supplied modem and a BYO compatible VoIP handset.
Internet plans
nbn plan offer: if you leave your AGL energy plan(s), the discount on your nbn plan will no longer apply from the end of your billing period.
Set-up fees: nbn co connection fees may apply.
Unlimited data: Acceptable Use Policy applies.
nbn®, nbn co and other nbn logos and brands are trade marks of nbn co limited and used under licence.
¹AGL nbn plan 6-month offer: For new nbn connections only (including moving house).
Home Basic and Fixed Wireless: AGL energy customers will receive $27 a month off plan fees for the first 6 months, then $15 off every month after that. Home Standard, Home Fast, Home Fast X, and Fixed Wireless Plus: AGL energy customers will receive $29 a month off plan fees for the first 6 months, then $15 off every month after that. Home Ultrafast: AGL energy customers will receive $39 a month off plan fees for the first 6 months, then $15 off every month after that. Offer ends 10 Feb 2026. Discount ends if you cancel your AGL energy. Acceptable Use Policy applies. Read full terms.
²AGL modem offer: For new nbn connections (including movers) on eligible plans only. Available for eero 7 (1 device) and TP Link modems on a 12-month device payment plan. If you cancel your nbn plan or your device payment plan within 12 months, you’ll need to pay your remaining device charges ($10 per month for the remaining months, prorated to the day of cancellation) as a lump sum on your next bill. Offer ends 10 Nov 2025, unless varied by AGL. Read full terms.
