It's good to know that with AGL you have more control over your energy account/s.

Not only can you choose how and when you receive your bill, you can take advantage of all the information and online tools of My Account where you can choose from a variety of handy billing and payment options.


My Account

 Once you’ve used it, you’ll wonder how you ever did without it. View and monitor your energy usage, pay bills and manage your energy account online 24/7, just like online banking. If you haven’t already done so, now’s the time to register with My Account.

Paying Your Bill Your Way

Choice is good. Lots of choice is even better – so we offer plenty. You can have your energy bills issued monthly, instead of the usual quarterly or bimonthly cycle, and we offer a choice of payment methods to suit you, including online payment options, by phone, post or in person.

Get more information about Billing and Payments. 

Top Account FAQs

How do online scams, like phishing or hoax activities, operate?

By limydoo         28/Apr/2016/5:57AM

There are scam emails currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to click on a link to view your account or to make a payment.

They often involve you being illegally contacted by an indivi...

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How are monthly bills determined?

By JeremyH          28/Apr/2016/6:51AM

If you have a smart electricity meter that's remotely-read every day, we can use real usage data to work out your monthly bill.

However, if your meter is read every two to three months and we don't have actual data to use each month, we use a process to estimate your energy usage that looks at your ...

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Why do I get estimated bills?

By JeremyH          28/Apr/2016/6:14AM

Estimated bills are based on our estimate of your energy usage (rather than an actual read of your meter). There are a number of reasons why this may happen.

For example, we might estimate your usage if your Distributor (who provide your usage information to us, your Retailer) has trouble accessing ...

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How do I change my account name?

By JeremyH          28/Apr/2016/7:18AM

Call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out.

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What is a payment processing fee?

By JeremyH          28/Apr/2016/6:17AM

If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as 'payment processing fee'. You can view the Payment Processing Fee amount in your releva...

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