Fees and charges

Find out what fees and charges may apply to your energy plan.

Fee schedules

The fee schedule documents for market retail contracts and standard retail contracts provide details of the following fees (if applicable):

  • Payment processing fees, including late payment fee
  • Paper bill fee
  • Reconnection, disconnection and other pass-through fees
  • Other application fees

A market retail contract may include discounts and benefits that a standard retail contract will not.

View our market retail contract fee schedule.

A standard retail contract is a basic plan with the terms and conditions being set by regulations.

View our standard retail contract fee schedule.

Pass through fees

A distributor is a company (separate from AGL) that will look after the electricity poles, wires and pipes in your area. If we need to arrange a repair or service on your behalf, we may pass through the fees that they’ve charged us onto your bill.

For a summary of the pass through fees for the distributor in your area, you can use our fees and charges tool.