AGL Energy App

Shine a light on your energy account. Check your bill and manage your account, straight from your phone.

Set up direct debit

Pay your energy bills on time, every time. Get direct debit in three easy steps.

My Account: make it yours

Rather take care of things yourself? Login to My Account – it's easy to use, secure and super convenient.

Here's what you can do within My Account:

  • organise your home or small business move
  • get detailed information about your energy usage
  • view and pay your bills
  • manage your account
  • track your energy usage if you have a digital meter
  • choose to receive your bills via email
  • set up Direct Debit
  • update your personal details
  • request a payment extension
  • keep up with your AGL Rewards
  • register for SMS Pay

If you haven’t already, register now. You'll just need your account number handy.

Energy concessions

You might qualify for a rebate on your gas or electricity bill.

Learn More
Financial assistance

Staying Connected is our hardship program for customers with financial difficulties.

Learn More
Deceased estates

During this difficult time, AGL provides caring support to help you close or transfer energy accounts.

Learn More

FAQs about your account

How do I register for My Account?

If you're an AGL customer:

  1. Have a recent AGL energy bill handy and click on the 'My Account' button in the top right hand corner of the AGL homepage.
  2. Start by entering your Account Number (you'll find it in the top right-hand corner of your bill), then follow the prompts to complete the registration process.
  3. If successful, you'll be taken to the My Account homepage.
  4. Soon after, you'll be sent a confirmation email to the email address you used to register for My Account.

How can I pay my energy bill in My Account?

There are two easy and convenient ways for you to pay your energy bill in My Account:

  1. Click on the 'Pay my bill' button on the 'Overview' page; or
  2. Go to the 'Billing' page and follow the instructions for making a payment.

Can I add other energy accounts to My Account?

Yes you can. Simply get in touch with our team via web chat and we can organise this for you. 
Remember to have your account numbers ready!
Please note, each energy account can only be registered to one My Account, account.

Need more help? 
Give us a call on 131 245. 

Why can’t I register for My Account?

You might not have access to My Account if you have:

  • Life Support registered against your account
  • An unmetered account
  • A Commercial & Industrial account
  • A bulk hot water account.

If you've recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with My Account. It'll have your new account number which you'll need in order to complete your registration form.

For help registering for My Account, chat with us onlinewe'll be happy to help.

How do I add an authorised person to My Account?

To nominate an authorised person (known by AGL as a contact person) and give them permission to access your AGL energy account see below instructions.

Log in to My Account, select ”Manage Account" from the top and then 'Authorised person' or;

Need more help? 

Ask for help via  web chat  or give us a call on 131 245.

View all FAQs
Request metering data
Want a snapshot of how much energy your household uses? We can help.