My Account

Easily manage and track your energy usage online.

Manage your electricity, gas and solar

Securely view and track your energy usage and billing.

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    Usage at a glance

    Stay on top of what you’re using. View usage breakdowns and track your energy usage if you have a digital meter.

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    Hassle-free billing

    View all your bills in one place. Easily check your bill breakdown and account balance.

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    Easy account management

    Manage multiple property accounts easily, update your account details and set up payment methods that suit your lifestyle.

Not registered? You’ll need your account number handy

What you can do within My Account

  • Organise your home or small business move
  • Get detailed information about your energy usage
  • View and pay your bills
  • Manage your account
  • Track your energy usage if you have a digital meter
  • Choose to receive your bills via email
  • Track your solar feed-in
  • Set up Direct Debit
  • Update your personal details
  • Request a payment extension
  • Keep up with your AGL Rewards
  • Register for SMS Pay
  • Add an authorised person to your energy account
  • Set up flexible billing and payment options

My Account FAQs

Why do I get estimated bills?

Sometimes we might need to estimate your energy usage, rather than organise a read of your meter. There's a few reasons why this might be necessary.


For example, the distributors who read your meter might have trouble accessing it. This usually happens if your meter's been installed indoors, is behind a locked gate, or is guarded by a pet pooch.


If you receive monthly bills, we'll need to estimate your usage as your distributor usually only provides us with an actual read every two or three months. If you've got a smart meter installed, it'll upload your meter data at 30 minute intervals.


Once we get an actual meter read from your distributor, or once you submit a read yourself via My Account or the App, we'll check and correct your account based on if we've charged you too much or too little. If we have charged you the wrong amount, we'll either include an adjustment on your next bill or resend you an adjusted energy bill. You can tell if your bill is based on an estimate or an actual read by looking at the 'Reading Type' or 'Current Reading' section on the back of your bill.

Avoiding estimated bills is easy. Just submit your reads online via My Account or the App and we'll bill you based on those reads. Check out this guide for reading your meter otherwise for circumstances where these options might not be possible, if you need to request an actual meter read (a fee may apply). please chat with us to arrange.


How is my projected energy bill calculated?

Smart Meter

This section applies to you if you have a smart electricity meter. If you have recently completed your own meter read and would like to understand how your bill is projected, please refer to How is my electricity bill calculated after completing my own meter read?

If you have a smart electricity meter you may be able to view a projection of your next bill.

Your bill projection is an estimate only. Here's how it works:

  1. We calculate your average daily charges for the billing period so far.
  2. We multiply this figure by the total number of days in the billing period.

This projection takes into account usage charges, supply charges and one-off credits. It also includes solar, demand and green charges, along with GST. The projection excludes any pay-on-time discounts, merchant fees and miscellaneous adjustments.

Remember, your bill projection is an estimate. Your actual bill may be different.

The cost so far tells you the cost of your energy consumption up to this point in your billing period. It includes supply charges, usage charges and one-off credits. It also includes solar, demand and green charges, along with GST. Pay-on-time discounts, merchant fees and miscellaneous adjustments are excluded.

Basic Meter

You may be able to view a cost to date and projection of your next bill. Remember, your cost to date and bill projection is an estimate only. If you have a Basic meter, we can estimate the 'cost so far' and project your next bill based on:

  • Your energy usage history from the same period last year or 
  • Your most recent bill or
  • If you're new to AGL or don't have usage history for your current meter, 'cost so far' and bill; projection are estimated based on other customers or households in your state.

This cost to date and bill projection takes into account usage charges, supply charges, guaranteed discounts and any concessions.It will also include solar, demand and green charges if applicable. All charges displayed include GST. The cost to date and bill projection excludes any conditional discounts (such as Pay On Time discount), merchant fees and one off adjustments.

 
 

Download or view the projected bill details in My Account or the AGL Energy App.

For more information on GST, refer to Do fees and charges include GST?


How do I submit a meter read using My Account?

Step 1  Log in or Register for My Account

Step 2 Navigate to 'Manage Account' > 'Billing and Payments' > 'Enter Meter Read'

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Step 3 Confirm which read you are submitting. Select 'Electricity' or 'Gas' and for which address   


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Step 4 Confirm safe and clear access to your meter, select 'OK to continue'

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Step 5 Reading your meter left to right, enter the first 5 numbers including all zeroes


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Step 6 Ensuring you've entered the correct numbers, click 'NEXT' to submit your meter read

 Need help? See our guide on how to read your meter.

This feature isn't available to customers with a digital meter. Learn more about your digital meter.

I’ve just transferred to AGL. Why is there nothing to see in My Account?

After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won't have any usage information to show you in My Account.

We'll contact you once your transfer is complete, so you can log in and see it all for the first time.


How do I add an authorised person to My Account?

To nominate an authorised person (known by AGL as a contact person) and give them permission to access your AGL energy account see below instructions.


Log in to My Account, select ”Manage Account" from the top and then 'Authorised person' or;

Need more help? Get in touch


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