My Account

Manage and track your energy usage online or, view and pay your bills.

Manage your electricity, gas and solar

Securely view and track your energy usage and billing.

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    Usage at a glance

    Stay on top of what you’re using. View usage breakdowns and track your energy usage if you have a digital meter.

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    Hassle-free billing

    View all your bills in one place. Easily check your bill breakdown and account balance.

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    Easy account management

    Manage multiple property accounts easily, update your account details and set up payment methods that suit your lifestyle.

Not registered? You’ll need your account number handy

What you can do within My Account

  • Organise your home or small business move
  • Get detailed information about your energy usage
  • View and pay your bills
  • Manage your account
  • Track your energy usage if you have a digital meter
  • Choose to receive your bills via email
  • Track your solar feed-in
  • Set up Direct Debit
  • Update your personal details
  • Request a payment extension
  • Keep up with your AGL Rewards
  • Register for SMS Pay
  • Add an authorised person to your energy account
  • Set up flexible billing and payment options
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My Account FAQs

Why do I get estimated bills?

Sometimes we might need to estimate your energy usage, rather than organise a read of your meter. There's a few reasons why this might be necessary.


For example, the distributors who read your meter might have trouble accessing it. This usually happens if your meter's been installed indoors, is behind a locked gate, or is guarded by a pet pooch.


If you receive monthly bills, we'll need to estimate your usage as your distributor usually only provides us with an actual read every two or three months. If you've got a smart meter installed, it'll upload your meter data at 30 minute intervals.


Once we get an actual meter read from your distributor, or once you submit a read yourself via My Account or the App, we'll check and correct your account based on if we've charged you too much or too little. If we have charged you the wrong amount, we'll either include an adjustment on your next bill or resend you an adjusted energy bill. You can tell if your bill is based on an estimate or an actual read by looking at the 'Reading Type' or 'Current Reading' section on the back of your bill.


Avoiding estimated bills is easy:  Just submit your reads online via My Account or the App and we'll bill you based on those reads. Check out this guide for reading your meter.

 

In some circumstances where these options might not be possible, you may need to request an actual meter read (a fee may apply). Please chat with us to arrange.


How is my projected energy bill calculated?

How is bill projection calculated?


Your bill projection is an estimated total of what your bill will be at the end of your billing cycle, either for the month or for the quarter.

For customers with a smart meter, the bill projection estimate will be based on your average daily usage so far and the number of days left in your billing cycle.

For customers with a basic meter, the bill projection estimate will be based on your energy usage for the same period last year, your most recent bill, or if you're new to AGL, it will be based the average of similar customers or households in your state.

How are 'usage so far' and 'cost-to-date' calculated?


For customers with a smart meter:

  • The usage so far is the amount of energy you've used so far in this billing cycle.
  • The cost-to-date is the cost for your usage so far and will include supply charges, usage charges, any applicable solar, demand or green charges, and one-off credits, along with GST.

For customers with a basic meter:

  • The usage so far is an estimated figure based on your usage for the same period last year, your most recent bill, or if you're new to AGL, with this meter it will be based other customers or households in your state.
  • The cost-to-date will be the costs associated with this estimated usage and includes supply charges, usage charges, guaranteed discounts and concessions, along with GST.

Regardless of your meter type, if you're receiving other credits like a pay on time discount this will not be included in the cost-to-date estimate. 

Other helpful resources to help understand bill calculations:

Download or view the projected bill details in My Account or the AGL Energy App.


How do I submit a meter read using My Account?

Step 1  Log in or Register for My Account

Step 2 Navigate to Usage and select the fuel type (Gas/Electricity) you wish to enter a read for
 

Step 3 Confirm which read you are submitting. Select 'Electricity' or 'Gas' and for which address   


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Step 4 Confirm safe and clear access to your meter, select 'OK to continue'

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Step 5 Reading your meter left to right, enter the first 5 numbers including all zeroes


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Step 6 Ensuring you've entered the correct numbers, click 'NEXT' to submit your meter read

 Need help? See our guide on how to read your meter.

This feature isn't available to customers with a digital meter. Learn more about your digital meter.

I’ve just transferred to AGL. Why is there nothing to see in My Account?

After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won't have any usage information to show you in My Account.

We'll contact you once your transfer is complete, so you can log in and see it all for the first time.


How do I add an authorised person to My Account?

An authorised person will be able to access your account and make changes including disconnecting the supply. However, they won't be able to add new products or connections and they won't be listed on the bill. We aren't able to have more than one person listed on an account.

You can nominate an account authority and give them permission to access your AGL account by following these steps:

  1. From My Account, go to your profile.
  2. Click the 'Hi [Your Name] ▼' menu and then 'Profile'
  3. In the Personal Details section, next to Account Authorisation, select edit.

    From here you'll be able to Add new authorised persons or remove existing authorities.


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