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Help and Support

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Energy Bill Relief Fund

From 1 July 2024, residential and small business customers will be eligible for a rebate from the Australian Government, paid in quarterly instalments on your electricity bill. Learn more at

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Emergencies, outages and faults

Find out who to contact in a power outage and how to respond to emergencies, gas leaks and more ....

Customer security

We’re serious about keeping our customer data safe and secure. Find out how to stay safe online and keep on top of the latest scams, fraud and alerts.

Set up two-factor authentication (2FA)

2FA provides an added layer of protection because you need more than just a username and password to access your account. How to set up 2FA.

Need some helpful advice?

Ask questions and solve problems in our Neighbourhood online community.

Control your energy with the AGL app

Find support, pay your bills, manage your account or view your energy usage, all in one place. 

More support


Send us a message from the app or My Account and we’ll get back to you.
Reply whenever it’s convenient, just like texting a friend.

Contact us

Leave feedback, make a complaint or find other ways to get in touch.