Help and Support
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Energy Bill Relief Fund

If you currently get electricity bill concessions, relief payments will automatically be applied to your account. If Services Australia or Department of Veterans' Affairs contact you, our ABN is 49 091 105 092 for South Australia and 88 090 538 337 for other states (select AGL SALES PTY LIMITED). Learn more at Energy Bill Relief Fund.

Emergencies, outages and faults

Find out who to contact in a power outage and how to respond to emergencies, gas leaks and more ....

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Customer security

We’re serious about keeping our customer data safe and secure. Find out how to stay safe online and keep on top of the latest scams, fraud and alerts.

Set up two-factor authentication (2FA)

2FA provides an added layer of protection because you need more than just a username and password to access your account. How to set up 2FA.

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Ask questions and solve problems in our Neighbourhood online community.

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Control your energy with the AGL app

Find support, pay your bills, manage your account or view your energy usage, all in one place. 

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