Electricity or gas meter upgrades and removals

Request a digital meter

If you need your electricity meter changed, removed or are requesting a digital meter, please contact us through the digital meter request form and provide your name, contact number, supply address and NMI number or meter number.

Once we receive your request, we’ll be in touch within 3 business days. 

If an alteration to your connection is needed, we’ll arrange a date with you and the distributor or within 15 days from when you make the request. 

Change your gas meter

Here are the steps to change or remove your gas meter.

1. Submit your application

For gas line or meter alterations – Complete our new application and email to gasnewconns@agl.com.au.

For gas line and meter removal – Complete our new application and email to gasnewconns@agl.com.au. 

Note that the authorisation letter included with the application must also be completed and Proof of Ownership must be attached.   

2. Site visit

When your work order is accepted, the distributor will make the changes to your meter. You'll need to ensure that:

• The site is safe 
• The site is free from rubbish 
• There's clear access to the meter location

3. Next steps

We will get in touch with you to provide further information once the application is received. 

Meter change time frame

It will take up to 15 business days to complete a standard work request unless a specific date has been agreed with you. You'll need to ensure that:

• Your site is a safe environment and there's nothing preventing installation such as loose switchboards, exposed wires or a point of attachment that is too high or low
• There is clear access to the meter box
• Gates are unlocked

For complex meter exchanges, the distributor may need to undertake supply related pre-work prior to the meter being installed.

If you have life support equipment, an appointment is always required.

If the meter installation requires interrupting the supply of another customer, we’ll arrange for your new meter to be installed either on an agreed date or within 30 business days from when we become aware that interruption the supply of another customer is required.

Meter removal time frame

It can take up to 20 business days to complete the removal and up to five business days to update you on your request status.

Associated costs

Fees can vary according to the work required and the distributor in your area so we're unable to quote a set fee. The charges from the distributor will pass through to your bill with AGL including any missed appointment fees if you miss the agreed time for any reason.

If there are any non-standard fees, we'll get in touch before proceeding with the change or removal.