Set up your AGL internet connection

Signed up to AGL internet? Here's how we’ll set up your nbn® connection plus instructions on how to set up your nbn modem.

If you’ve signed up to an AGL internet plan, we look forward to getting you connected. Here you’ll find out how we set up your nbn connection, as well as how to set up your new or existing modem. If you haven’t signed up, it’s easy to compare our nbn plans and get started.

When and how we’ll get you connected

Once you’ve placed your order, we’ll start processing your connection.

How quickly we can connect you ranges from hours to weeks depending on:

  • your location.
    In general, metropolitan addresses are usually connected faster than rural addresses.
  • if you’re getting a fibre upgrade.
    This can add 7 days to your connection time.
  • if it’s a new nbn connection.
    If the nbn is being installed at your address for the first time, when you get connected is dependent on available appointment times with nbn technicians. This can take anywhere between a couple of days to a few weeks.

We’ll tell you if you need an nbn technician appointment and let you know the appointment details. We’ll also keep you posted on progress, and send you an SMS or email with your connection date as soon as possible.

If you do not need an nbn technician appointment, sit tight. We’ll arrange to transfer you to your new plan and send your modem, if you ordered one. Once you’re connected, we’ll let you know and you can start setting up your modem.

nbn technician appointments

If you’ve never had nbn at your address, or you’re upgrading your connection, you’ll need an nbn technician appointment. We’ll arrange this and let you know the appointment details, including if there are any costs for non-standard installations.

You may need to check if you need permission from anyone to install nbn at your address, such as your landlord or body corporate.

Think about where in your home you’d like the nbn connection box to be installed. The nbn technician may not always be able to install in your first choice of location, so it can help to think of a few options.

Make sure you arrange to have someone aged over 18 to be there on the appointment day, to discuss the connection location with the technician.

If you need to change your appointment time, or change or cancel your order, contact us as soon as possible. If you tell us less then 24 hours before the appointment time, there may be a fee.

The nbn technician will arrive and complete the installation of the nbn box and any cable work that needs doing. This can take up to a few hours.  

Let us know as soon as possible if you're unable to make an appointment and we can arrange a new time with you. 

If you cancel an appointment less than 24 hours beforehand or there’s no one to let the technician in at the scheduled time, there may be a fee. For more information, refer to your connection type below.

Fixed Wireless missed appointment fees

There are no missed appointment fees for Fixed Wireless connections.

Fibre to the premises missed appointment fees

There will only be a fee if you miss an after-hours appointment. The fee will be $150.

Fibre to the building, Fibre to the node and Fibre to the curb missed appointment fees

For appointments within business hours, the fees are $50 for your first missed appointment and $75 for any missed appointments after that.

For any missed after-hours appointments, the fee is $150.

Hybrid fibre coaxial missed appointment fees

The fees are $50 for your first missed appointment and $75 for any missed appointments after that.

Set up your modem

Once you’re connected from our end, we’ll let you know. Then it’s time to set up your modem.

Set up your own device

If you’re bringing your own device (modem or router), it must be nbn compatible. To get started setting it up, visit our page on setting up your own device.

Set up a modem from AGL

If you’ve bought a modem from us, we’ll keep you posted on the progress. You’ll find modem setup instructions in the box, but you can also use our guides below.

Setup guides

To set up your new eero modem, simply follow the steps in our eero setup guide

If you have any issues, check out our eero device troubleshooting guide.

What we send you

Please check you receive these items:

eero pod

1 x Ethernet Cable

1 x Power adaptor

Setup guides

Select the TP-Link setup guide for your connection type. If you’re not sure of your connection type, you can find this in the confirmation email you received after signing up.

What we send you

Please check you receive these items:

TP-Link modem

1 x Ethernet cable

1 x Phone cable

1 x Power adaptor

Find Wi-Fi password and connect

After you’ve set up your modem, you’re ready to connect to Wi-Fi. Look at the back or under-side of your modem for the:

  • SSID (Service Set Identifier) – the network name you select on your phone or computer
  • Security key – the password you enter to connect.

If you want to change your Wi-Fi password, you need to access your modem settings. If you brought your own modem, you need to find specific steps through the manufacturer. If you got your modem with us, visit our change your Wi-Fi password instructions.

Troubleshooting support

If you’re having trouble connecting, a great place to start is our Troubleshooting and outages page.

nbn®, nbn co and other nbn logos and brands are trade marks of nbn co limited and used under licence.

Need support?


Send us a message from the app or My Account and we’ll get back to you. Reply whenever it’s convenient, just like texting a friend.

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Prefer to talk? We're here Monday – Friday 8am-6pm AEST/AEDT only, closed weekends.

Opening hours may differ on public holidays.

Call 131 245

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More ways to get support

For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us. Please note overseas customers are only able to message us or use chat for assistance.