Set up, edit or cancel your Direct Debit

You can have your billing amount automatically deducted from your bank account each billing cycle with Direct Debit.

To set up, edit or cancel Direct Debit in My Account:

1. Select your name in the top right corner, then select ‘Account Settings’
2. Under 'Billing and payments', select 'Payment options' then 'Direct Debit' and 'Edit'.

To set up, edit or cancel Direct Debit in the AGL app:

1. Go to 'Account', then select 'Direct Debit'
2. Follow the prompts to update your Direct Debit.

Setting up Direct Debit automatically and securely saves your payment method in My Wallet, which you can learn about below.

Update your payment methods in My Wallet

My Wallet is where your credit card, debit card or bank information is stored securely so you can easily choose between payment methods without having to re-enter your details each time.

To add, update or delete a payment method in My Account:

1. Select your name in the top right corner, then select ‘Account Settings’
2. Under 'Billing and payments'. select 'Payment methods' then 'Edit'
3. Your changes will be saved in My Wallet.

To add, update or delete a payment method in the AGL app:

1. Go to 'Account', then to 'Payment Methods'. This opens the My Wallet screen
2. Follow the prompts to update your cards.

Related Links

Using My Account

Using the AGL app

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