What happens if you are issued a replacement card?
If you have been issued a replacement card due to your original card being lost, stolen, or having recently expired, you may still be able to make bill payments with your card stored in My Wallet. This is because the details of your card are securely tokenised, and the token remains associated with your underlying account.
Please note, when you contact your card issuer to replace or reissue your physical card, your scheduled or recurring bill payments may be dishonoured or stopped for a period of time at the discretion of your card issuer. If this happens, you may need to pay your bill via a different method.
When your new card arrives, please immediately update your payment and card details by logging into My Account or the AGL app.