Update login details

In My Account and the AGL app, you can easily update your login email, mobile number and password.

Update login email address

  1. In the  AGL App 'Account' tab, tap 'Settings'
  2. Tap 'Login Details' then 'Update Email'
  3. Enter your new email address and tap 'Send Code'
  4. A one-time code will be sent to your new email address
  5. Enter the code and tap ‘Save’
  1. In My Account select your name in the top right corner, then 'Profile'
  2. On the ‘Login details’ tile, find 'Login email' then select 'Edit'
  3. Enter your new email and select ‘Send code'
  4. A one-time code will be sent to your new email address
  5. Enter the code and select ‘Save’
Want to update your contact details too?

To find out how to update your contact details in the AGL app and My Account, visit the Change contact details page.

Update login mobile

  1. In the AGL App 'Account' tab, tap 'Settings' then ‘Contact details’
  2. Enter your mobile number and tap 'Update contact details'
  3. This will update your contact and login mobile automatically
  1. In My Account select your name in the top right corner, then 'Profile'
  2. On the ‘Mobile’ tile select ‘Edit'
  3. Enter your mobile number and select 'Update contact details'
  4. This will update your contact and login mobile automatically

Change your password

  1. In the AGL App 'Account' tab, tap 'Settings'
  2. Tap 'Login Details' then 'Update Password'
  3. Enter your new password and tap 'Update Password'
  1. In My Account select your name in the top right corner, then 'Profile'
  2. On the ‘Login details’ tile, find 'Login password' and select 'Edit'
  3. Enter your new password and select ‘Update Password'

Error message when updating login details

You could get an error message when you try to:

If this happens, make a note of the specific error message and get in touch with us.


Need support?

Chat

Chat with us online. We’re here anytime.

Call

Prefer to talk? We’re here anytime.

Call 131 245
More ways to get support

For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.