Log in and passwords: set up and change
How to log in to My Account and the AGL app and create or change password and login details.
On this page
- Sign in for the first time Jump to Sign in for the first time
- Register your account Jump to Register your account
- Log in Jump to Log in
- Forgot password Jump to forgot password
- Change password Jump to Change password
- Update login email address Jump to Update login email address
- Error message when updating login details Jump to Error message when updating login details
- Added security with verification codes and 2FA Jump to Added security with verification codes and 2FA
- Link Windows, Google and Apple for login Jump to Link Windows, Google and Apple for login
Sign in for the first time
The email address you used to sign up for AGL is the same one you’ll use to log in.
To sign in to My Account or the AGL app for the first time, you can use the link in your welcome email or follow these steps:
- Go to the Sign in page, enter your email and select Continue.
- Select Forgot Password.
- Confirm your email and select Continue.
Please note:
- If you have 2FA set up on your mobile, you’ll need to enter a six-digit verification code.
- There might be a chance we’ll ask you to contact us to verify a few details.
If you’re having trouble signing in for the first time, you might need to register your account.
Register your account
- Enter your email address, then select Continue.
- Enter the verification code sent to your email or mobile.
- Create a password and select Continue.
- Enter your AGL account number (you will find this in your welcome email or an AGL bill) then select Continue.
- Enter your full name (as it appears on the bill) and date of birth.
- Accept terms and conditions to Complete registration.
Still having trouble signing in? Contact us
Log in
Once you’ve set up your password for AGL Online Services, you’ll be able to log in to My Account or the AGL app by following these steps:
- Enter your email address and select Continue.
- Enter your password and select Continue.
Please note: if you have 2-factor authentication set up, you'll need to enter your 6 digit verification code.
Remember, you need to use your one-time code within 15 minutes, or you’ll have to request a new one.
If you’re having trouble signing in, or your one-time code doesn't work or you didn’t get a one-time code, visit Login problems.
Forgot password?
- Go to the Sign in page, enter your email and select next.
- Select Forgot password.
- Confirm your email and select Continue.
- Enter your 6-digit code and select Continue.
- Enter a new password and select Set password.
Please note:
- If you have 2FA set up on your mobile, you’ll need to enter a six-digit verification code.
- There might be a chance we’ll ask you to contact us to verify a few details.
Change password
You can update your password in My Account and the AGL app.
In the AGL App Account tab, tap Settings.
Tap Profile Details, then Update Password.
Enter your new password and tap Update Password.
In My Account select your name in the top right corner, then Profile.
Under Personal Details, find Password and select Edit.
Enter your new password and select Update Password.
To protect your AGL online account against third parties, we recommend choosing a password that is unique and difficult to guess. This means having a different password for each website you log in to – including AGL.
Use a minimum of 8 characters with a combination of upper-case letters, numbers and special characters
Avoid using a string of numbers
Avoid the use of common words, especially your favourite holiday destination, football team or song
Never use any publicly available information, such as social media aliases, your birthday, postcode or pet’s name
Use a different password for each online service
Use a password generator to create unique passwords
Update your passwords regularly and use a password manager
Update login email address
In the AGL App Account tab, select Settings.
Select Profile Details, then Update Email.
Enter your new email address and select Send Code.
A one-time code will be sent to your new email address.
Enter the code and select Save.
In My Account select your name in the top right corner, then Profile
Under Personal Details, find Email then select Edit.
Enter your new email address and select Send code.
A one-time code will be sent to your new email address.
Enter the code and select Save.
Error message when updating details
If you get an error message when updating your email, mobile or changing a password, make a note of the error message and get in touch with us.
Added security with verification codes and 2FA
Two-factor authentication (2FA)
Two-factor authentication (2FA) adds an extra layer of security to your account by asking you to enter your password plus a unique code before accessing your account.
We may ask you to activate 2FA if you ask for extra security or if we notice something unusual.
One-time verification code
A one-time code is a secure, temporary code we send to an email address or mobile number as added security when you login. It helps us confirm that the person logging into your account is really you.
Never share your code with anyone. This includes anyone who calls, texts or emails you asking for the code.
Two-factor authentication (2FA) helps keep your AGL account safe.
In the AGL app
Go to the Account tab and select Settings.
Select Profile Details.
Select Set Up Two-Factor Authentication to activate or deactivate 2FA.
In My Account
Log in to My Account with your registered email address. If you don't have a password set, you’ll be prompted to set one up.
If you have multiple properties, select a property.
Select your name in the top right corner, then Profile.
Under Sign in & Security, find Two-factor authentication, then select Edit.
Confirm your email address and mobile number and then enable 2FA.
Note: 2FA is set up on your login account and will apply to all properties linked to your account.
Energy customers
If you’ve set up 2FA on your AGL energy account, you’ll need to use it when you log in. But to keep your account secure, we may ask you to use 2FA even if you haven’t set it up. For example, if you try to access your account on a new device, we’ll send you an SMS or email with a unique one-time code for verification.
Internet and mobile customers
2FA is enabled automatically on your AGL mobile or nbn® account, and you can’t modify your 2FA settings. If you’re logging in for the first time and don't have a password set up, we’ll ask you to create one.
Log in with your email or mobile and password.
We’ll send a one-time code to your email or mobile.
Enter this code in the Enter Code field and select Continue to finalise login.
The one-time code is only valid for five minutes after it is sent. If it expires, you'll need to request another one.
