Log in and create passwords
Help to log in to My Account and the AGL app, and creating passwords.
A one-time code is a secure and temporary code sent to an email address or mobile number. It's a way of checking that the person trying to log in to My Account also has access to the linked email account or mobile number.
The one-time code is only valid for five minutes after it is sent. If it expires, you'll need to request another one.
Never share your one-time code with anyone else. This includes anyone who calls, texts or emails you asking for the code.
Two-factor authentication (2FA) provides an extra layer of security and helps keep your AGL account safe. 2FA is optional for most customers, but we may ask you to activate it if you ask for extra security or if we notice something unusual.