Log in and create passwords

Help to log in to My Account and the AGL app, and creating passwords.

Energy: Manage your account

With My Account and the AGL app you can do things like check your energy usage and pay your bills online. Here you'll find information to help you log in and create passwords.

Log in for the first time

  1. Go to the Login page (this is the same for My Account or the AGL app)
  2. Enter the email address linked to your account and select 'Next'
  3. Use the password setup link we’ve sent to your email address to set your password
  4. Choose and confirm your password and select 'Next'
  5. You'll be redirected to the login page. Enter the email address linked to your account and select 'Next'
  6. Enter the password that you just created to finalise your login

About one-time codes

A one-time code is a secure and temporary code sent to an email address or mobile number. It's a way of checking that the person trying to log in to My Account also has access to the linked email account or mobile number.

The one-time code is only valid for five minutes after it is sent. If it expires, you'll need to request another one.

  1. Log in with a one-time code.
  2. You can use a one-time code as a second authentication factor if you have set up two-factor authentication for login.
  3. Log in with your email or mobile and password.
  4. We’ll send a one-time code to your email or mobile.
  5. Enter this code in the 'Enter Code' field and select 'Next' to finalise login.
  6. Remember, you'll need to use the code within five minutes or you’ll to request a new one.

Never share your one-time code with anyone else. This includes anyone who calls, texts or emails you asking for the code.

Log in

  1. Log in with your email address
  2. Enter your password and select 'Login'. If the screen says ‘Verify Code’, enter your one-time code
  3. Remember, you need to use your one-time code within five minutes or you’ll have to request a new one

Didn’t get a one-time code SMS?

Didn't get a one-time code email?

One-time code doesn't work?

Set up or deactivate two-factor authentication

Two-factor authentication (2FA) provides an extra layer of security and helps keep your AGL account safe. 2FA is optional for most customers, but we may ask you to activate it if you ask for extra security or if we notice something unusual.

  1. In the AGL app 'Account' tab, tap 'Settings'
  2. Tap 'Login Details'
  3. Tap 'Set Up Two-Factor Authentication' to activate or deactivate 2FA
  1. In My Account select your name in the top right corner, then 'Profile'
  2. On the ‘Login details’ tile, find 'Two-factor authentication' then select 'Edit'
  3. From here you’ll be able to activate or deactivate 2FA

Log in with two-factor authentication

  1. Log in with your email address
  2. We’ll send a six-digit one-time code to your email or mobile device
  3. Enter the six-digit code to proceed. Remember, you need to use your code within five minutes or you'll have to request a new one

Link Windows, Google and Apple for login

Link your accounts to be able to log into the AGL Mobile App with ease.

  1. In the AGL app 'Account' tab, tap 'Settings'
  2. Tap 'Login Details'
  3. Tap 'Link Social' and link your social or third party accounts
  1. In My Account select your name in the top right corner, then 'Profile'
  2. On the 'Login details' tile, find 'Social media accounts' then select 'Edit'
  3. Select your social account
  4. Log in to your social or third party account and follow the prompts


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More ways to get support

For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us. Please note overseas customers are only able to message us or use chat for assistance.