Using My Account

My Account gives you an easy way to manage your account online, whenever you like. 

My Account is your AGL online account that you can access through our website. It's a quick and easy way to manage your account and do things like check your usage and pay your bills.

Log in

Control your usage

  • Check your usage and how much it costs
  • Compare past usage periods
  • Enter your own meter reads for more accurate billing

Visit My Account usage

Usage at a glance for smart meter customers

  • Drill down into weekly, daily and hourly views
  • See when you’ve been using more energy than usual
  • Download your usage data 

Visit My Account usage

Hassle-free billing

Have your say

Customers are telling us they’d like to export their transaction history from My Account.

Would you find this useful? Vote or comment on this idea.

After you sign up to AGL for gas or electricity, it can take up to three months for your service to transfer across to us. During that time, we won't have any usage information to show you in My Account.

We'll contact you once your transfer is complete, so you can log in and see it all for the first time.

If you'd like to add another account to your My Account, get in touch with us.

You'll need to have your account numbers ready. Remember that each account can only be registered to one My Account.

Your usage refers to the amount of energy you have used in a given period, measured in kWh (kilowatt hours) for electricity and MJ (megajoules) for gas.

Usage charges refer to the cost of your usage for a given period in dollars, exclusive of any supply charges, unbilled charges, credits or pay on time discounts.

Not registered for My Account?

You can register online. You’ll need your account number handy.

Register for My Account

Check you're registered for My Account

Get the latest from our Neighbourhood

Need support?

Ask Neighbourhood

Get answers in our Neighbourhood online community.

Visit Neighbourhood

Send us a message from the app or My Account and we’ll get back to you. Reply whenever it’s convenient, just like texting a friend.

Leave a message

Chat with us online. We’re here anytime.

More ways to get support

For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us. Please note overseas customers are only able to message us or use chat for assistance.