1. Grammatical & capitalisation errors in the email title; “Refund need to be Issued…”
2. The email address is originating from a non AGL domain name; “@harborps.org”
3. The email title, and email heading are inconsistent “Refund need to be Issued…” vs “Refund will be Issued…”
4. Inaccuracies and grammatical errors in the body of the email:
a) Here the email refers to filling out a form “above” however the link to the form is found below
b) The sentence “…so we can processed a refund” is grammatically incorrect
5. When hovering over “Refund Me” the embedded link information is visible, it can be seen that the URL does not relate to AGL. We can confirm that this URL leads the recipient to a website impersonating AGL and requests for payment information.
6. There are slight variations to the formatting of the content in the email body. It is always beneficial to look for inconsistencies in font type and sizing, when reviewing a potentially scam email.
Our Cyber Security Team continues to take steps to contain these scams as they are identified or reported, however we ask that customers remain vigilant, looking out for similar fraud indicators and not clicking on any suspicious links.
If you have provided any payment details via the link in a scam email, we advise that you contact your banking institution immediately.
If you wish to verify the legitimacy of any interaction related to AGL, please contact us directly on 131 245, for assistance.