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Customer security

Looking after your online security

We take your security seriously – that’s why we make it easy for you to protect your account.

Boost account security in just a few minutes

Sign in to create a passkey, change your password and more.

Update security settings

Create a passkey

It’s a fast, secure way to sign in without using your password.

How passkeys work

Use 2FA

Two-factor authentication (2FA) is always on, keeping your account safe. You can choose how to receive verification codes.

Learn about 2FA

Protect your password

Learn how to create a strong password and keep it safe.

Password security tips

More security tips

Manage who can access your account, and check your contact details are up to date.

Keep your account secure

Protect yourself from scams

Stay safe from scams, phishing and fraud, and know what to do if you’re affected.

Report a scam

Get in touch with us if you think you’ve received a scam.

Report a scam

How to recognise a scam

Learn how to recognise a scam, and check if it’s AGL contacting you.

Scams, phishing and fraud

Check recent scams

View the latest scams pretending to be from AGL.

Check recent scams

Stay safe online

Get helpful tips on protecting kids online, looking after your digital wellbeing and reporting harmful content.
 

Stay safe online

We’re looking out for you

Keeping your data and information safe is important to us.

We protect your data

Learn more about our security features and how we keep your information safe.

How we protect you

Your privacy is important to us

See what personal information we collect and how we protect it.

Our privacy policy

Managing cookies

Learn how we use cookies and how you can manage them.

How we use cookies

Help with your account