The connection process
Once you sign up, we'll begin processing your connection. Depending on your connectivity type and previous installations, an nbn technician appointment may be required. We'll let you know and provide details of the appointment if needed.
If a technician appointment isn't required, hang tight. We'll arrange to get you connected remotely and dispatch your modem, if it's been ordered. We'll keep you posted on the progress and provide a connection date as soon as possible.
Buying or bringing your modem
You can receive a Comnect DS244WTV modem from us for $0 if you stay connected with us for 12 months. The usual cost for this modem is $8/month for 12 months ($96 in total). If you cancel your nbn plan before 12 months, you'll need to pay the remaining modem cost ($8 x months left) on your next bill as a lump sum.
If you’re bringing your own modem, you'll need to ensure it’s compatible with the nbn network and follow any requirements or directions provided by us or nbn co. Check with your modem manufacturer if you're unsure about compatibility.
Your internet speed
The speed of your internet connection depends on a number of factors including:
- your type of connection, (FTTP, FTTC, FTTN, FTTB, FW or HFC)
- modem quality
- in-home cabling
- distance between your modem and Wi-Fi devices
- electrical and Wi-Fi channel interference
- number of devices connected.
Fixed Wireless connections can also be affected by cell congestion.
Actual speeds for FW, FTTB and FTTN services to be confirmed with you.