Browse with peace of mind – and no excess data charges.
Flexibility to change your plan once a month, with our month-to-month plans.
With no AGL setup fees.
Once you sign up, we'll begin processing your connection. Depending on your connectivity type and previous installations, an nbn technician appointment may be required. We'll let you know and provide details of the appointment if needed.
If a technician appointment isn't required, hang tight. We'll arrange to get you connected remotely and dispatch your modem, if it's been ordered. We'll keep you posted on the progress and provide a connection date as soon as possible.
You can receive either a Comnect DS244WTV modem or a Netcomm NF18MESH modem from us (depending on the modem availability) for $0 if you stay connected with us for 12 months. The usual cost for either this modem is $8/month for 12 months ($96 in total). If you cancel your nbn plan before 12 months, you'll need to pay the remaining modem cost ($8 x months left) on your next bill as a lump sum.
If you’re bringing your own modem, you'll need to ensure it’s compatible with the nbn network and follow any requirements or directions provided by us or nbn co. Check with your modem manufacturer if you're unsure about compatibility.
The speed of your internet connection depends on a number of factors including:
Fixed Wireless connections can also be affected by cell congestion.
Actual speeds for FW, FTTB and FTTN services to be confirmed with you.
If your address is connected to the nbn™ network using a Hybrid Fibre Coaxial (HFC) connection, we’re currently not able to provide you with an nbn service due to a global shortage of available chipsets for HFC NTD boxes experienced by nbn co. nbn co has announced in February 2021 that they expect this situation to continue for several months and won’t be able to service your address until this is resolved.
If your order has already been placed
nbn co are planning to process all HFC orders that are currently in the system.
Moving to a new HFC property
If you’re planning on moving to a new property with HFC, you may be serviceable if the HFC has previously been connected to the nbn™ network. If your property is being connected to the nbn network for the first time and we won’t have an order in the system already, your address won’t be able to get connected at this time.
You’ll be able to find details on whether your premises will be impacted by checking your address on nbn plans.
Other internet providers
Due to the fact that this is an issue with nbn co directly and not the internet service provider, other providers offering nbn HFC services will also be affected.
Vulnerable customers
If you’re a vulnerable customer, for example a customer with a medical alarm, there may be an exception granted by nbn co. If this is you, get in touch with us.
I’m currently connected to HFC
For customers already connected to the nbn HFC network, your service will remain unaffected. If you’re experiencing any technical issues with your current service, get in touch with us, as nbn co will still be able to provide replacements and repairs of existing nbn HFC connections (where required).
nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence.
Things to know:
Typical download speeds for our nbn plans (7pm-11pm) are based on past measurements across a range of locations and connection technologies, and there may be times when your connection won’t achieve these speeds. Typical download speeds for our nbn plans (7pm-11pm) may increase or decrease over time and aren’t guaranteed minimum speeds.
