We’re sorry to hear that you are disappointed with your AGL services.

For starters:

Call our Customer Solutions Team 24/7 on 131 245 (or 133 835 if you're a Business customer) and give us as much information as possible about your concern.

Still concerned?

Contact our Complaints Team on 1800 775 329 (8am to 6pm AEST, Monday to Friday), via email or by using our Feedback Form.

Help us to help you:

  • Have your account number handy
  • Tell us clearly what the problem is, in as much detail as you can
  • Tell us your preferred outcome

You can also view AGL's Dispute Resolution Policy, or for more detailed information about AGL's complaints handling process, please see our Standard Complaints and Dispute Resolution Policy.

Contacting the Ombudsman
You will find that the majority of matters can be resolved through AGL’s internal complaint process. We ask that you first provide us with the opportunity to exhaust all avenues in resolving your complaint. However, if you’re still not satisfied with the handling of your complaint, you may wish to seek further assistance from the Ombudsman.

You can also contact the Ombudsman at any time for free independent advice and information.

Energy and Water Ombudsman New South Wales
Mail: Replied Paid 86550, Sydney South NSW 1234
Phone: 1800 246 545
Fax: 1800 812 291
Email: complaints@ewon.com.au
Website: www.ewon.com.au