Here to help, always
You are important to us.
Once in a while things may go wrong. When they do, we are committed to making it right.
AGL offers a simple approach to addressing complaints about our products and/or services. Our customer service representatives will work with you to resolve any issues quickly, fairly and collaboratively. Your privacy is important to us, and all complaints are treated confidentially.
Many complaints are resolved within a few days. More complex matters may take a little longer, however we will keep you updated.
We expect AGL employees to treat our customers with respect throughout the process. We kindly request the same in return in order to reach a fair and reasonable outcome for both parties.
You can also view our Dispute Resolution Policy, or for more detailed information about our complaint management process please refer to our Standard Complaints and Dispute Resolution Policy.
However, if you are not satisfied with the handling of your complaint, you may wish to seek further assistance from the Ombudsman.
You can also contact the Ombudsman at any time for free independent advice and information. Click here for details for your state's Ombudsman.