We’re sorry to hear that you are disappointed with your AGL services.
Help us to help you:
- Have your account number handy
- Tell us clearly what the problem is, in as much detail as you can
- Tell us your preferred outcome
You can also view AGL's Dispute Resolution Policy, or for more detailed information about AGL's complaints handling process, please see our Standard Complaints and Dispute Resolution Policy.
Contacting the Ombudsman
You will find that the majority of matters can be resolved through AGL’s internal complaint process. We ask that you first provide us with the opportunity to exhaust all avenues in resolving your complaint. However, if you’re still not satisfied with the handling of your complaint, you may wish to seek further assistance from the Ombudsman.
You can also contact the Ombudsman at any time for free independent advice and information.