Natural gas is an essential energy source, supplied to more than a million industrial and commercial gas users in NSW – such as hospitals, schools, businesses and residential customers.

The Newcastle Gas Storage Facility (NGSF) is an important link in NSW’s natural gas infrastructure, helping provide energy security and employment in the region. The facility gives the region a reliable supply of gas – meeting AGL's peak gas market requirements over winter and providing additional security of gas supply during disruption events.

A 5.5 kilometer long pipeline connects the gas storage facility to the receiving station at Hexham. The latter links the NGSF into the NSW gas network via the existing Wilton-Newcastle trunk pipeline.


The NGSF is primarily located in Tomago, and has a receiving station at Hexham, about 20 kilometers north-west of Newcastle, NSW. The land is large enough for ongoing operations and is appropriately buffered from residential areas.

This location was selected because of its proximity to:

  • the Wilton-Newcastle trunk line of the NSW gas network (the northern-most point that the gas network currently reaches on the NSW coast)
  • gas users, including industrial customers.

Latest updates


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About the facility

The NGSF stores and handles very large quantities of liquefied natural gas (LNG). Pipeline natural gas is converted to LNG by cooling it to -162°C and is then stored to meet peak domestic gas market requirements over winter and provides additional security of gas supply during supply disruption events. The plant is capable of processing up to 66,500 tonnes of LNG per year.

It includes an insulated, non-pressurised LNG storage tank capable of containing 30,000 tonnes or 63,000 m³ of LNG, equivalent to 1.5 petajoules (PJ) of natural gas, and an associated containment area.

The NGSF stores and handles very large quantities of liquefied natural gas (LNG). As the quantity of natural gas to be stored is above threshold amounts, it has been classified as a Major Hazard Facility (MHF) by the NSW Government.

Major hazard facilities include sites like oil refineries, chemical manufacturing plants, LPG facilities, and gas-processing plants and the NGSF is one of 39 major hazard facilities in NSW.

To ensure that safety is managed to the highest standard, the NSW Government has a regulatory framework for the control of MHFs. Under this regulatory framework, AGL has had to prepare and submit to Government a formally documented Safety Case, before it gained its MHF license. AGL’s Safety Case demonstrates how we safely manage and operate the site. It demonstrates the measures we have taken to minimise the likelihood of a major accident occurring, and documents the measures taken to minimise the consequences of any major accident in the unlikely event that it does occur. In the unlikely event of a major incident, follow the instructions of the local State Emergency Service (SES).

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Community complaints and enquiries

AGL understands that we don’t always get it right, and we want to be informed when we don’t. If you would like to provide any feedback, good or bad, or simply ask some questions, please feel free to get in touch via the following channels:


Phone: AGL Community Complaints and Enquiries 1800 039 600

Mail: AGL Community Complaints & Enquiries, Locked Bag 14120 MCMC, Melbourne VIC 8001

Learn more  about how we handle your general customer complaints on our complaints page.

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Community engagement

During construction of the NGSF, AGL consulted with the local community, landowners and local government through a Community Consultative Committee (CCC).

The CCC consisted of representatives from Newcastle City Council, Port Stephens Council, Tomago Van Park, Tomago Aluminium Company, Native Animal Trust Fund and Hunter Water Corporation. It was active for three years during the construction phase.

Minutes from all CCC meetings are available in the document tab above.

Following completion of the facility, AGL’s Community Relations Team engaged an Independent Chairperson, Lisa Andrews to create a Community Dialogue Group (CDG) as a way of enabling communication between the community and AGL.

Members of the group include representatives from the Hunter Region Botanic Gardens, Wahroonga Aboriginal Corporation, Port Stephens Council, Hunter Wildlife Rescue (NATF), Hunter Water Corporation, Port Stephens Koalas, Tomago Van Village and the Worimi Aboriginal Land Council. All members are expected to contribute constructively to the group’s discussions, attend around two meetings a year, and communicate information about AGL’s gas storage facility and broader AGL initiatives between the committee and the wider community.

Presentations and minutes from CDG meetings are available in the document tab above.

If you are interested in being involved with the CDG, please email Lisa Andrews at Or, if you have ideas about how AGL can improve engagement with the community, please call us on 1800 039 600 or via email at

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Community Funding

Latest round of Community Funding Now Closed

AGL is committed to making a sustainable and positive contribution in the communities which we operate. This includes the Maitland, Newcastle and Port Stephens areas. 

The Community Fund targets a range of community needs including; health, social welfare, safety, environment, education and youth, sport, recreation, culture, arts and economic development. 

More information

For more information please contact Community Relations on 1800 039 600 or email

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Community updates

Hunter Wildlife Rescue official opening

AGL is proud to have been present at the Hunter Wildlife Rescue official opening in late November.

Back in 2015, we began our partnership with Hunter Wildlife Rescue by donating one of our old demountable buildings at Hexham to the group.

We have continued to work with the group to turn our old building into a home for Hunter Wildlife Rescue.

The last part of this journey was to officially open the building, now located at the Hunter Wetlands Centre.

AGL donates BBQ to Raymond Terrace Soccer Club

The Raymond Terrace Soccer Club now has a large new BBQ thanks to support and sponsorship from AGL.

Bacon and egg rolls, fried onions and sausage sandwiches are an important part of weekend sport, and Raymond Terrace Soccer Club now has the equipment needed to meet the demand.

AGL Head of Government and Community Relations Tony Chappel said that AGL’s Newcastle Gas Storage Facility Community Relations team has been working with the Raymond Terrace Soccer Club to support and build the organisation.

“Local sporting clubs are an important part of any community, and AGL is delighted to support a growing club that encourages fitness, health and fosters community spirit in Raymond Terrace,” Mr Chappel said.

Raymond Terrace Soccer Club President Mr Peter Petryk said the new BBQ will be key to club canteen fundraising efforts, but also addressed some safety concerns.

“Getting a new BBQ was a priority for us this year, as our old one had burners not working, which can create a safety hazard.

“With registration prices increasing each year, our club aim for next season is to discount the first 200 children's registrations by $20 each.

“To do this we will need to raise $4000, and the new BBQ will certainly help us achieve our goal.

“We also have plans to purchase much needed new equipment for our club, plus we need trophies and other items for our end of season presentation days.

The Raymond Terrace Soccer Club has approximately 250 junior team members aged from 5 to 17 years, and over 145 all age and grade team members.

The Club recently celebrated their 60th Anniversary.

“The new BBQ arrived just in time for our Anniversary celebrations which was fantastic.

“Our Club has also been successful in securing the Newcastle Football Grand Finals this year, over the first weekend of September.

“All six fields will be used over the weekend, and we expect around 3000 spectators and players.

“The BBQ will be running flat out keeping up the supply of bacon and egg rolls in the morning, through to the steak and sausage sandwiches for the afternoon.

“The AGL team has been great to work with, and we look forward to our continued relationship into next season,” Mr Petryk said.

Raymond Terrace Soccer Club Ladies Day

AGL’s Community Relations Team recently ran the BBQ for the Raymond Terrace Soccer Club’s Ladies Day.

The Club’s female teams played brilliantly in their bright pink socks, raising awareness for breast cancer. AGL donated the meat for the BBQ and helped to cook up a storm. All proceeds from the BBQ were donated to the McGrath Foundation.

During the day, AGL’s ‘Have your say’ board was on display. Members of the community voted that healthy lifestyles and wellbeing, as well as energy affordability, were the most important areas of the community that AGL can contribute to.

Check out some of the photos from the day from the Port Stephens Examiner.

AGL and Lions Club support a healthy community

On Saturday 27 May 2017, AGL’s Community Relations Team supported the Lions Club in running their BBQ for Hunter Life Education’s World’s Biggest Car Boot Sale at Newcastle Showground. At the BBQ, locals met our team and asked questions about NGSF and broader AGL activities.

Our involvement with Hunter Life Education and other community activities in the Greater Newcastle region is part of AGL’s ongoing commitment to local communities. It's a great way to foster dialogue about our operations and activities.

If your organisation would like to chat with our Community Relations team regarding an upcoming event, please contact us on 1800 039 600 or

In this section

Environmental approval

AGL is committed to protecting the environment and minimising our environmental footprint in the areas we operate, in collaboration with our stakeholders. Further details on AGL’s environmental commitment are available here.

Environmental assessment approval process

The NSW Planning Assessment Commission (PAC) approved AGL's application to construct the NGSF in May 2012 under Section 75J of the Environmental Planning & Assessment Act 1979. This approval is subject to certain conditions (called 'conditions of consent').

PAC's approval incorporates the NSW Department of Planning and Infrastructure (now Department of Planning and Environment) assessment of, and satisfaction with, AGL's Preferred Project and Response to Submissions Report. This report was prepared and submitted by AGL on 12 September 2011 to address the public's comments on the Environmental Assessment (EA).

The EA was on public display from 24 June 2011 to 29 July 2011.

The conditions of consent, the EA Report and the Preferred Project and Response to Submissions Report are available on the DP&I's website.

This PAC approval and Modification to Approval provides AGL with state government permission to construct and operate the gas plant, pipeline, receiving station and associated and ancillary infrastructure.

Commonwealth approval

On 18 July 2012, the project received conditional approval from the Commonwealth Department of the Environment. The Department confirmed the project is a controlled action under the Environment Protection and Biodiversity Conservation Act 1999.

Environmental Protection Licence

Our Environmental Protection Licence 20130 is available here.

Compliance, AGL Project Plants and DPI approval documents

All NGSF compliance documents, AGL Project plans and DPI approval documents are available in the document tab above.

Additional documents


2020 reports:

2019 reports:

2018 reports:

2017 reports:

2016 reports:

2015 reports:

2014 reports:

2013 reports:

2012 reports:

2011 reports:

Environmental Protection Licence