AGL telecommunications products and services are provided by Aussie Broadband Telco Services.
Bring your own phone only.
What’s included in all our SIM plans
Frequently asked questions
5G is the next generation of mobile technology currently rolling out across the country.² All new AGL Mobile SIM plans come with 5G access on compatible devices.
Super-fast speeds
The 5G mobile network will give you fast speeds, so you can stream more, game faster and connect better.
Fewer interruptions
Get a smoother video and audio experience. With lower latency and greater responsiveness, 5G has huge potential to change how we connect, do business, stream and game.
If you are currently on an older 4G-only Mobile SIM plan and would like to upgrade to a current plan, please contact us.
For your phone to be compatible with an AGL mobile SIM plan make sure:
Your phone is unlocked
To be compatible for AGL SIM plans, you’ll need a phone that works with the Optus Network and isn’t locked to another network.
Your phone takes a physical SIM card or eSIM
You can choose between a physical SIM card or eSIM online when you order a mobile plan.
Make sure you choose a type of SIM that’s compatible with your phone. To check if a type of physical SIM card is compatible with your phone, check your phone’s instruction manual or contact the manufacturer.
To access 5G, you’ll also need:
- a 5G compatible device.
- to be in a 5G coverage area (when you aren’t in a 5G coverage area, your device will access the 4G Plus networks as a backup). Check coverage.
With any of our mobile SIM plans, you can choose either a physical SIM card or an eSIM.
Newer smartphones, like some iPhone 17 models, are only compatible with an eSIM and do not take a physical SIM card. If your phone is eSIM-only, you’ll need to opt to choose an eSIM when you order your plan with us.
Why choose eSIM?
eSIM is the latest in SIM technology. It’s like an electronic SIM card built directly into compatible phones.
Fast activation.
No more waiting around for a physical SIM to arrive. Scan the QR code in your welcome email and follow the prompts to activate your eSIM. It’s that easy.
Two numbers. One phone.
Depending on your phone’s capabilities, you can set up 2 numbers on one phone. For example, you could choose to have one number for work and one for personal use.
Kinder to the planet.
eSIMs use less plastic and they don’t need to be delivered, making them a responsible choice with less impact on the planet.
More Secure.
Your eSIM is directly linked to your device and cannot be removed or stolen.
Activate a physical SIM card
We’ll send your AGL SIM card within 2 business days. Delivery can take 5-10 business days, depending on where you are. If it doesn’t arrive after 2 weeks, please get in touch.
You’ll be able to carefully snap out your AGL SIM card to fit either a standard, micro or nano SIM. To find out which size SIM card your phone needs, check your phone’s instruction manual or contact the manufacturer.
Existing mobile numbers: Simply log into My Account when your SIM arrives and follow the prompts to activate your SIM. Activation usually happens within 1 hour, but can take 1-2 business days.
Activate an eSIM
We’ll send you a welcome email with a QR code you can use to set up your SIM. Or you can activate your SIM in My Account or the AGL app.
Our tip: Keep your old SIM card until it stops working. That's when you'll know your new SIM is ready for use.
International calls to eligible countries from Australia may be included in your AGL mobile SIM only plan. For details on rates and charges, view your plan's Critical Information Summary (CIS) and our Mobile international Call Rates.
International roaming is included in all our SIM plans and comes switched on automatically. When you use our service or data in another country with roaming enabled, international roaming will be activated.
If you spend more than $500 on international roaming in one billing cycle, we'll automatically suspend it to avoid further charges. If you need to change this, contact us.
$5 daily travel pass in over 100 countries
For $5 a day, you’ll get 5GB data, unlimited calls and texts. Available in over 100 eligible Zone 1 countries, or on an aeroplane.
If you use 5GB within a day, we'll top you up with another daily travel pass. In one billing cycle, you can use up to 100 $5 daily travel passes.
Pay as you go (PAYG) rates in other locations
Seperate PAYG rates may apply when roaming is switched on:
- PAYG rates for Zone 2 apply in over 80 countries.
- PAYG rates for Zone 3 apply for usage on a ship, or making satellite calls.
See eligible countries and rates
In one billing cycle in Zone 2 or 3, you can use up to:
| Usage | Zone 2 | Zone 3 |
|---|---|---|
| Phone or video calls | 5.55 hours per month, when SMS and data are not used. | 1 hour and 25 minutes per month, when SMS and data are not used. |
| SMS messages | 1000 SMS messages per month, when calls and data are not used. | 500 SMS messages per month, when calls and data are not used. |
| Data | 500MB data per month, when calls and SMS are not used. | 32MB data per month, when calls and SMS are not used |
Things to know
Optus Mobile Network: Our AGL mobile SIM plans are available on the Optus Mobile Network. When you bring your own device, make sure it’s not locked to another network and is compatible with the Optus Mobile Network. Please note the Optus 3G Network has been shut down. With 4G devices and a compatible plan, you can access some or all of the 4G Plus network. The Optus 4G Plus Network uses multiple frequencies (LTE 700 /1800 / 2100 / 2300 / 2600 MHz) to provide coverage. It’s available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. The Optus 5G Network is available in selected areas, excluding NT. You’ll need a 5G compatible device. Coverage and speed will vary depending on your device and location and subject to 5G speed caps. When not in an Optus 5G Network coverage area, compatible devices will switch to the Optus 4G Plus Network where available. Check coverage based on your address.
Calls, SMS and MMS to standard Australian numbers: Your allowance can be used for standard landline, mobile and 13/1300/1800 numbers, voicemail retrievals/deposits and voicemail diversions. Acceptable Use Policy applies.
Unlimited data: Acceptable Use Policy applies. Charges outside of plan fees will apply.
Data excess: There are no excess usage charges. Your speed will be slowed to 1.5Mbps when you use your full allocation of data. Top-ups are available via the AGL app or 131 245. Data sharing is also available with people on the same AGL account. All people sharing data must be AGL customers with AGL SIMS. The data sharing feature is enabled by default, is automatic, and can't be toggled. We’ll provide you with SMS alerts once you’ve reached approximately 50%, 85% and 100% of your included data allowance. You can get details about your call and data usage on the AGL app, by calling 131 245.
Calls to standard international numbers: selected plans include an allowance that can be used for standard landline and mobile numbers in overseas destinations. Once you've used all your allowance, pay as you go rates apply. For pay as you go rates, view our Home phone international call rates and Mobile international call rates.
¹AGL Bundle Offer: if you leave your AGL energy plan(s), the discount on your mobile SIM plan will no longer apply from the end of your billing period.
²5G rolling out in selected areas. Excludes Tasmania and Northern Territory.
³Data sharing for mobile plans on the same profile only.