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New Fees

From 1 October 2016, fees will apply to paper bills and over the counter payments.

We’re introducing fees for the issuing of paper bills and for over the counter payments. We may apply the paper bill fee to each bill we send to you by post. We may apply the over the counter payment fee when you make a payment in-person with Post Billpay® at a Post Office.

Fees (NSW, QLD, SA and VIC)

Paper bill fee – for each bill sent by post $1.75* (incl. GST)
Over the counter payment fee – for payments in-person with Post Billpay® at a Post Office $2.00#* (incl. GST)

* Excludes NSW gas standard retail contract customers and QLD electricity standard retail contract customers.
# Excludes VIC standard retail contract customers.

You may be eligible for an exemption.

Rest assured, the new fees won’t apply to you if you are registered for a concession with us or if you’re part of our Staying Connected hardship program. If you are eligible for a concession and haven’t registered it with us, please call us on the number below.

How can you avoid the fees?

Switch and save with free eBilling.

Access your bill straight from your email inbox and avoid paper bill fees simply by switching to eBilling. To sign up to ebilling and stay organised and clutter free, visit

Save time and money with Direct Debit and BPAY.

Make bill time easier, quicker and more convenient with these online or over the phone payments, or for more information, visit
Please note that if you pay by card you may incur a payment processing fee of 0.45%.


Set up hassle-free, instant and on-time bill payment with Direct Debit. Setting up Direct Debit also helps ensure you pay your bill in full by the due date if you have a pay on time discount. To set up Direct Debit, simply log into AGL Energy Online, select ‘Direct Debit’ and complete the online form.


Pay your bill anytime, anywhere with BPAY. It’s set up directly through your bank account, and allows you to pay either online or over the phone. Simply use our BPAY Biller Code and your AGL Reference Number to pay your bill via your online or phone banking.

And remember, we’re here to help 24/7.

Need help setting up eBilling, Direct Debit payments or access to AGL Energy Online? No stress. Simply give us a call and we’ll sort it out for you.

Residential customers - on 131 245
Business customers - on 133 835



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