A few factors can influence the costs that go into your electricity bill, which change over time. The numbers below are for residential electricity customers and are indicative based on 2023-2024 electricity supply data from the Australian Competition and Consumer Commission.
39%
Distributors deliver energy to you through poles, wires, and meters. The costs energy retailers pay for this add to your total energy prices.
38%
Prices for wholesalers to produce electricity to supply to customers fluctuate based on availability and demand.
16%
We calculate the costs to provide services to you and run our business, and include these in our energy rates. We also consider our margin as a retailer.
7%
Government policies, like renewable energy targets and energy efficiency initiatives, can add costs to your energy.
Your gas bill is influenced by different costs, including the cost of supplying gas to your home or business, and these costs can change over time.
Wholesale costs
This is the cost of buying gas from suppliers and can change due to supply and demand and production costs.
Network costs
This covers the cost of getting gas from where it’s produced to your home or business, including transporting it through pipelines and metering.
Retail costs and margin
This includes the costs of running our business and the services we provide, along with our retail margin.
Government energy scheme costs
Some states have energy productivity and efficiency initiatives, which can add costs to your energy.
Sign in to My Account or the AGL app to see your current plan details. You can change your plan anytime without exit fees.
You can view your energy usage and projected bill details in My Account or the AGL app.
View your past energy usage:
on My Account, go to the menu and select ‘Usage’.
on the AGL app’s ‘Overview’ tab, select your energy type (electricity or gas) and then select ‘Past usage’.
Get a bill projection:
If you have a basic meter and joined AGL in the last six months, you’ll need to submit a meter read to get a bill projection. Your bill projection is just an estimate and your actual bill might be different. Here's how we estimate your bill:
we look at your average daily usage based on your meter readings or available data
we consider factors like temperature, season, and average usage of similar customers in your area
we multiply this by the number of days in your billing period.
If you provide your own meter read within two days of your scheduled bill date, we'll send your bill based on this reading.
The Default Market Offer (DMO) is a government initiative used to set and explain prices to customers. It is a determination of a reasonable per customer annual price for supplying electricity. It acts as a benchmark for customers when comparing plans between different retailers.
It acts as a ‘cap’ on standing offer prices, which means they must not be higher than the DMO. The aim is to help make electricity prices more affordable and easier to understand.
For assistance finding the right plan, visit the Australian government website Energy Made Easy.
We review our prices each year, based on key factors such as changes to regulated pricing and costs to supply energy to you. After this, we usually adjust and update our prices in July or August.
We'll always let you know of any price change in writing, either by letter or email.
As an AGL customer, we want you to understand your rights and the options available to you. Find everything you need to know about your customer rights.
