A few factors can influence the costs that go into your energy bill, which change over time. The numbers below are for electricity customers and are based on 2023-2024 electricity supply data from the Australian Competition and Consumer Commission.
38%
Costs to produce gas and electricity from wholesalers to supply to our customers. This fluctuates based on availability and demand.
39%
Distributors deliver energy to you through poles, wires, pipes, and meters. The costs energy retailers pay for this add to your total energy prices.
16%
We calculate the costs to provide services to you and run our business, and include these in our energy rates. We also consider our margin as a retailer.
7%
Government policies can add costs to your energy, like renewable energy targets and energy efficiency initiatives.
Sign in to My Account or the AGL app to see your current plan details. You can change your plan anytime without exit fees.
You can view your energy usage and projected bill details in My Account or the AGL app.
View your past energy usage:
Get a bill projection:
If you have a basic meter and joined AGL in the last six months, you’ll need to submit a meter read to get a bill projection. Your bill projection is just an estimate and your actual bill might be different. Here's how we estimate your bill:
If you provide your own meter read within two days of your scheduled bill date, we'll send your bill based on this reading.
For New South Wales, Queensland or South Australia
Your reference price is called the Default Market Offer (DMO). It’s a government initiative to set and explain prices to customers. It acts as a benchmark for customers when comparing plans between different retailers.
It acts as a ‘cap’ on standing offer prices, which means they must not be higher than the DMO. The aim is to help make electricity prices more affordable and easier to understand.
For assistance finding the right plan, visit the Australian government website Energy Made Easy.
For Victoria
Your reference price is called the Victorian Default Offer (VDO). It’s an electricity price set by the Victorian government which applies to standing offers. It's a simple and trusted electricity price comparator.
You'll see this reference price in advertising or on websites when you compare energy plans. It helps explain prices to customers who don't engage in the electricity market. It may not always be the lowest price available to you.
For assistance finding the right plan, visit the Victorian government website Victorian Energy Compare.
For Western Australia
There's no reference price for electricity in Western Australia.
We review our prices each year, based on changes to regulated pricing and costs to supply energy to you. After this, we usually adjust and update our prices in July or August.
We'll always let you know in writing, either by letter or email, before any changes take effect.
As an AGL customer, we want you to understand your rights and the options available to you. Find everything you need to know about your customer rights.
