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Pay your energy bill below or pay your telecommunications bill here.

Enter your AGL bill reference number below.

Your reference number can be found under payment options on the back of your AGL bill or on page two of your online bill.

Need more help?

Log in to My Account or, go to the AGL app, or find answers and support.

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2. Select your payment option
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PayPal supports payments via bank transfer, credit card, debit card and AMEX. If you do not have a PayPal account, you can sign up for one today.

AGL does not charge a fee when you pay by PayPal.

Join over half a million AGL customers who currently enjoy the convenience of Direct Debit. Pay your AGL bills automatically when they’re due from your nominated savings, cheque, credit card or PayPal account. Apply now with your account number or view the Direct Debit terms and conditions. For greater convenience, set up your Direct Debit with eBilling.

If you set up Direct Debit, any overdue balance will be deducted immediately. 

Explore other billing and payment options

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Billing options

Have more control over when and how you receive your energy bills with our monthly billing options and eBilling.

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Payment options

Make bill payments easier by exploring our flexible ways to pay.



Having trouble paying your bills?

Need a bit more time to pay or having trouble staying on top of your bills?
Explore the concessions and payment support options available to you.

More help

Payment FAQs

How can I request more time to pay?

We understand that life doesn't always go to plan and sometimes you just need a little more time to pay.

AGL offers a range of payment help, including online tools to arrange a payment extension for your bill. Eligible customers are able to apply for payment extension in the Billing tab in My Account by selecting I can't pay my bill this time. If you're unable to see this option, you'll need to get in touch with us via Messaging in My Account or the AGL Energy app. 

Our team can also help you check if you quality for a payment plan via Messaging through My Account. Have your account number and recent bill handy.

For additional other options that might be available to you:

  • Eligible customers can log into My Account and manage other payment arrangements, such as instalment plans
  • Check whether you qualify for a payment plan, relief scheme or a government funded concession.
  • Learn more about how Bill Smoothing can help make budgeting easier.
  • If you're a Victorian residential customer and experiencing temporary or long-term financial difficulty which impact your ability to pay a gas and/or electricity bill, you may be entitled to assistance as part of our Payment Support Victoria program.
  • For NSW, QLD, SA, and WA residential customers, our Staying Connected program provides personalised assistance that goes beyond traditional payment plans. It's confidential support so you can get back on track with your home energy bill.

How do I find my bill reference number?

Your Reference Number can be found under Payment Options on the back of your AGL bill or on page two of your online bill. You may need to download the PDF document to find the reference number. You can download your bill in PDF format through My Account.

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Ready to pay your bill? Head to Payments or log in and pay through My Account


What is a payment processing fee?

If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as 'payment processing fee'. You can view the Payment Processing Fee amount in your relevant state's Fee Schedule.


There are other methods for paying your energy bills with AGL that won't incur a payment processing fee, which you can learn about here.


How is my projected energy bill calculated?

How is bill projection calculated?


Your bill projection is an estimated total of what your bill will be at the end of your billing cycle, either for the month or for the quarter.

For customers with a smart meter, the bill projection estimate will be based on your average daily usage so far and the number of days left in your billing cycle.

For customers with a basic meter, the bill projection estimate will be based on your energy usage for the same period last year, your most recent bill, or if you're new to AGL, it will be based the average of similar customers or households in your state.

How are 'usage so far' and 'cost-to-date' calculated?


For customers with a smart meter:

  • The usage so far is the amount of energy you've used so far in this billing cycle.
  • The cost-to-date is the cost for your usage so far and will include supply charges, usage charges, any applicable solar, demand or green charges, and one-off credits, along with GST.

For customers with a basic meter:

  • The usage so far is an estimated figure based on your usage for the same period last year, your most recent bill, or if you're new to AGL, with this meter it will be based other customers or households in your state.
  • The cost-to-date will be the costs associated with this estimated usage and includes supply charges, usage charges, guaranteed discounts and concessions, along with GST.

Regardless of your meter type, if you're receiving other credits like a pay on time discount this will not be included in the cost-to-date estimate. 

Other helpful resources to help understand bill calculations:

Download or view the projected bill details in My Account or the AGL Energy App.


Why do I get estimated bills?

Sometimes we might need to estimate your energy usage, rather than organise a read of your meter. There's a few reasons why this might be necessary.


For example, the distributors who read your meter might have trouble accessing it. This usually happens if your meter's been installed indoors, is behind a locked gate, or is guarded by a pet pooch.


If you receive monthly bills, we'll need to estimate your usage as your distributor usually only provides us with an actual read every two or three months. If you've got a smart meter installed, it'll upload your meter data at 30 minute intervals.


Once we get an actual meter read from your distributor, or once you submit a read yourself via My Account or the App, we'll check and correct your account based on if we've charged you too much or too little. If we have charged you the wrong amount, we'll either include an adjustment on your next bill or resend you an adjusted energy bill. You can tell if your bill is based on an estimate or an actual read by looking at the 'Reading Type' or 'Current Reading' section on the back of your bill.


Avoiding estimated bills is easy:  Just submit your reads online via My Account or the App and we'll bill you based on those reads. Check out this guide for reading your meter.

 

In some circumstances where these options might not be possible, you may need to request an actual meter read (a fee may apply). Please chat with us to arrange.


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