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Enter your AGL bill reference number below.
Your reference number can be found under payment options on the back of your AGL bill or on page two of your online bill.

Need more help?
Log in to My Account or find answers and support.

1. Your bill details
2. Select your payment option
Credit card
Paypal
Direct
debit

PayPal supports payments via bank transfer, credit card, debit card and AMEX. If you do not have a PayPal account, you can sign up for one today.

AGL does not charge a fee when you pay by PayPal.

Join over half a million AGL customers who currently enjoy the convenience of Direct Debit. Pay your AGL bills automatically when they’re due from your nominated savings, cheque, credit card or PayPal account. Apply now with your account number or view the Direct Debit terms and conditions. For greater convenience, set up your Direct Debit with eBilling.

Explore other billing and payment options

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Direct debit

Pay your energy bills on time, every time. Get direct debit in three easy steps.

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Billing options

Have more control over when and how you receive your energy bills with our monthly billing options and eBilling.

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Payment options

Make bill payments easier by exploring our flexible ways to pay.



Having trouble paying your bills?

Need a bit more time to pay or having trouble staying on top of your bills?
Explore the concessions and payment support options available to you.

More help

Payment FAQs

How can I request more time to pay?

We understand that life doesn't always go to plan, and sometimes you just need a little more time or assistance with your bill.

AGL offers a range of payment options, including some simple online tools. If you're having trouble paying, you may be eligible for a payment extension. Click here to view your payment extension options via My Account

Or, you can contact us to see if you qualify for a payment plan.

Have your account number and recent bill handy.

For additional other options that might be available to you: 

  • Check whether you qualify for a payment plan, relief scheme or a government funded concession. 
  • Learn more about AGL's payment options that make budgeting easier. 
  • If you're a Victorian AGL residential customer experiencing temporary or long-term financial difficulty which impact your ability to pay a gas and/or electricity bill, you're entitled to assistance as part of AGL's Payment Support Victoria program.

How do I find my bill reference number?

Your Reference Number can be found under Payment Options on the back of your AGL bill or on page two of your online bill. You may need to download the .PDF version to find the reference number.

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What is a payment processing fee?

If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as 'payment processing fee'. You can view the Payment Processing Fee amount in your relevant state's Fee Schedule.


There are other methods for paying your energy bills with AGL that won't incur a payment processing fee, which you can learn about here.


How is my projected energy bill calculated?

Smart Meter

This section applies to you if you have a smart electricity meter. If you have recently completed your own meter read and would like to understand how your bill is projected, please refer to How is my electricity bill calculated after completing my own meter read?

If you have a smart electricity meter you may be able to view a projection of your next bill.

Your bill projection is an estimate only. Here's how it works:

  1. We calculate your average daily charges for the billing period so far.
  2. We multiply this figure by the total number of days in the billing period.

This projection takes into account usage charges, supply charges and one-off credits. It also includes solar, demand and green charges, along with GST. The projection excludes any pay-on-time discounts, merchant fees and miscellaneous adjustments.

Remember, your bill projection is an estimate. Your actual bill may be different.

The cost so far tells you the cost of your energy consumption up to this point in your billing period. It includes supply charges, usage charges and one-off credits. It also includes solar, demand and green charges, along with GST. Pay-on-time discounts, merchant fees and miscellaneous adjustments are excluded.

Basic Meter

You may be able to view a cost to date and projection of your next bill. Remember, your cost to date and bill projection is an estimate only. If you have a Basic meter, we can estimate the 'cost so far' and project your next bill based on:

  • Your energy usage history from the same period last year or 
  • Your most recent bill or
  • If you're new to AGL or don't have usage history for your current meter, 'cost so far' and bill; projection are estimated based on other customers or households in your state.

This cost to date and bill projection takes into account usage charges, supply charges, guaranteed discounts and any concessions.It will also include solar, demand and green charges if applicable. All charges displayed include GST. The cost to date and bill projection excludes any conditional discounts (such as Pay On Time discount), merchant fees and one off adjustments.

 
 

Download or view the projected bill details in My Account or the AGL Energy App.

For more information on GST, refer to Do fees and charges include GST?


Why do I get estimated bills?

Sometimes we might need to estimate your energy usage, rather than organise a read of your meter. There's a few reasons why this might be necessary.


For example, the distributors who read your meter might have trouble accessing it. This usually happens if your meter's been installed indoors, is behind a locked gate, or is guarded by a pet pooch.


If you receive monthly bills, we'll need to estimate your usage as your distributor usually only provides us with an actual read every two or three months. If you've got a smart meter installed, it'll upload your meter data at 30 minute intervals.


Once we get an actual meter read from your distributor, or once you submit a read yourself via My Account or the App, we'll check and correct your account based on if we've charged you too much or too little. If we have charged you the wrong amount, we'll either include an adjustment on your next bill or resend you an adjusted energy bill. You can tell if your bill is based on an estimate or an actual read by looking at the 'Reading Type' or 'Current Reading' section on the back of your bill.

Avoiding estimated bills is easy. Just submit your reads online via My Account or the App and we'll bill you based on those reads. Check out this guide for reading your meter otherwise for circumstances where these options might not be possible, if you need to request an actual meter read (a fee may apply). please chat with us to arrange.


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