Energy and value you can count on

It pays to be with AGL.

Your energy just got easier

Government regulations direct how retailers offer electricity. But we're also doing our bit to make energy simpler. And more affordable. From the energy plans we offer to tools that help you monitor your usage and a choice of ways to pay your bill.

What is the DMO and what does it mean for you?

The Default Market Offer (DMO) is a government initiative to make electricity prices more affordable and easier to understand. The DMO represents a benchmark, or reference price, for setting and explaining prices to a wide range of customers. Learn more about what this means for you.

How electricity pricing in your state works

Why it pays to be with AGL

At AGL, we offer plans with rates fixed for up to 12 months to give you certainty. 

Discover more reasons to be with us.

View plans

Your benefits with AGL

Manage your account on the go

Update your payment options using our handy app or My Account.

Using My Account

Tools to help stay on top of your usage

Monitor your energy usage with our handy tools and tips.

Take control of your energy

Ready to be rewarded?

Get more from your energy account with AGL Rewards.

Get great rewards

Questions? We’re here when you need us.

Check out our FAQs below, or get in touch with us if you have any questions.
We want to make sure you’re on the best plan for you.

FAQs

From 1 July 2019, the Australian Energy Regulator (AER) set regulated price caps for electricity customers on most ‘standing offers’ in NSW, South Australia and south-east Queensland. This is known as the Default Market Offer (DMO).

The price cap is calculated based on prescribed usage levels for an average customer. This means individual customers may pay more than the annual cap if their usage exceeds the average.

The Federal Government introduced the DMO to make energy prices more affordable for customers. The initial price cap applies from 1 July 2019 to 30 June 2020, differing across distribution areas and tariff types. From 1 July 2020, new price caps will be introduced.

You’re only on a ‘standing offer’ if you haven’t signed up to a specific energy plan, called a ‘market contract’. Most AGL customers are on a market contract.

Read our 'Why is electricity pricing changing in your state' article for more information.

The Reference Price is a benchmark price that makes it easier for home and small business customers to compare electricity plans. It is an annual amount, which is based on the price caps for standing offers and a ‘model’ usage amount set by the AER.

Retailers are required to compare the electricity prices they offer (including for their ‘market contract’ plans) to the Reference Price in a range of advertising and customer communications. This means that when you’re comparing prices for electricity plans, you can expect to see those prices advertised as % less than (or more than) the Reference Price.

Government regulations also require retailers to state a ‘lowest possible price’, based on the model usage amount set by the AER. Since this usage amount is a representative example only, your bill will differ based on your actual usage.

For more information on how it’s calculated, refer to our reference price explainer.

From July 1 2019, the government introduced reference pricing to help customers compare costs across retailers and make energy easier.

Discounts shown on new plans may be lower as the discount is now taken off the reference price and lower electricity rates.

A higher discount doesn’t necessarily equate to actual value, so it’s important to review and compare rates, while also considering your kWh usage and supply charges. Although a discount is lower on one plan, the cost of a plan with low rates can be just as valuable.

We encourage you to look more closely at your rates to best compare your plan. To view your rates, please see the usage and supply charges section on your bill.

If you’re an AGL customer on a standing offer covered by the DMO, we automatically adjusted your rates on July 1 2019 to ensure they comply with the default price cap. You'll stay on a standard retail contract unless you decide to switch to a market contract plan that suits you, which could provide better value for money.

If you’re on an AGL market contract plan (on a tariff covered by the DMO rules), you can expect to see comparisons to the Reference Price when we offer you new prices under your plan, or any other plan.

Get in touch with one of our team members on 131 245 and they can answer any questions you may have.