Life can be complicated. We're here to help.

Having trouble staying on top of your bills? We’ve built a tool that connects you with tailored financial assistance options. We can also:

  • Find concessions and grants relevant to your situation
  • Give you tips to help you manage your account and your energy usage
  • Link you to support that can help you get back on your feet.

Want to know more about the ways we can help?

What does this tool do?
We've built this tool to help you take advantage of any assistance you might be eligible for. By answering a few simple questions, we'll tailor a personalised action plan for you which explains your eligible concessions or grants, financial assistance options we can offer directly, and the steps you need to take to apply for them.
What sort of assistance can I get?

If you need short-term payment assistance to get back on your feet, you may be eligible for a payment extension or instalment plan. We also offer the stability of Bill Smoothing. If you need something longer term, you may be eligible for our Staying Connected program or for Victorian AGL residential customers, AGL's Payment Support Victoria program. We can also connect you with external financial help should you need it.

What are Grants and Schemes?
Grants or Schemes are offered by your state government to assist anyone facing financial hardship. We can check if you're eligible, but the government makes the final call.
What are Concessions?

We offer concessions as a quick and easy way to reduce your energy costs. After checking and confirming you're eligible, you can set them up in My Account. Don't have an account? Register here.

You can check out the all available grants, concessions and rebates here.

What do you do with my data?
Any data you provide will only be used to develop your personalised action plan, and will not be shared. We designed this tool to help you figure out your financial assistance options, and if we ask you for your account number, it's only so we can give you a head start with the application process.